Workforce Center Manager

JOB SUMMARY: The Workforce Center Manager (WCM) oversees the operations and the service delivery system of the Workforce Center and provides guidance to staff on the implementation of workforce development programs. The WCM is responsible for the performance of the Workforce Center, the proper implementation of procedures and activities, and compliance with all applicable Federal, State and Local standards. ESSENTIAL FUNCTIONS: Oversees the day-to-day operations and activities in the workforce center and makes recommendations for necessary improvements. Collaborates with Management in the preparation, design, and implementation of center budget. To Include the prudent use of company resources, accounting of assets and monitoring performance to plan. Advises, mentors, trains, and motivates staff to achieve workforce center objectives and workforce system goals while meeting customer needs. Collaborates with workforce system stakeholders, develops partnerships, and maintains meaningful relationships for the benefit of our customers and acts as liaison to community organizations. Performs other related duties as assigned. KNOWLEDGE/SKILLS/ABILITIES: Knowledge of workforce development, economic development, business intelligence and trends, and project management. Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability. Knowledge of effective case management and counseling. Sensitive to individual needs and able to communicate and response with diverse customers. Can effectively handle and resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others. Knowledge of word processing, spreadsheet, technology, and computer skills. Knowledge of principles and processes for providing exceptional customer services. This may include needs assessment, setting quality service standards and evaluating customer satisfaction. Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. Excellent verbal and written communication skills. Ability to develop strategies and solutions. Ability to analyze and interpret information and data and provide relevant feedback for action. EDUCATION AND EXPERIENCE: Undergraduate degree from an accredited university or college in a relevant field of study and five (5) years of relevant experience, to include three (3) years of supervisory experience required. Additional relevant experience may be considered in lieu of required education. Valid driver’s license and proof of insurance with good driving record. Ability to relocate within the service delivery area. Bilingual in English and Spanish strongly preferred. PHYSICAL DEMANDS AND WORKING CONDITIONS: Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPANY OVERVIEW: C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers. At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference. Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work. Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together! Health Insurance (with no-cost options for employee-only plans) Wellness Reimbursement Generous Paid Time Off Paid Parental Leave 401(K) with 100% Employer Match of up to 6% of individual contributions Dental Vision Life Insurance Short and Long Term Disability Pet Insurance EEO/AA C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications. #J-18808-Ljbffr