Access Specialist I | Patient Registration Coordinator

Access Specialist I | Patient Registration Coordinator

Join a dynamic healthcare team in the Pacific Northwest region as a Patient Access Specialist I, where your role is vital in delivering compassionate and high-quality customer service. This position focuses on ensuring patients are accurately scheduled and registered for various clinical and hospital services, supporting them throughout their care journey, including managing financial responsibilities.

Key Responsibilities

• Schedule and register patients using specialized software, ensuring data accuracy including patient identification and insurance verification.
• Verify referrals and pre-authorizations for applicable services.
• Conduct registration interviews prior to patient visits.
• Manage point-of-service collections such as co-payments and balances, including cash drawer operations.
• Operate multi-line phone systems to handle incoming calls professionally and efficiently.
• Respond to patient inquiries, ensuring comfort, dignity, safety, and confidentiality.
• Complete daily assignments, administrative tasks, and manage mail processing.
• Research workflow improvements and participate in special projects as assigned.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience is advantageous.
• Familiarity with medical terminology and healthcare revenue cycle is preferred.

Licenses and Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while maintaining professionalism and accuracy.
• Proficiency with insurance verification systems and strong computer skills, including Microsoft Office.
• Excellent problem-solving, organizational, and prioritization skills.
• Calm and professional demeanor during high-volume or stressful situations.
• Flexibility to adapt to changing workloads and tasks.
• Effective written and verbal communication skills with sensitivity to diverse patient needs.
• Discretion in handling confidential information and maintaining accurate records.
• Basic math skills and understanding of healthcare revenue functions.
• Commitment to maintaining a clean, organized, and professional work environment.
• Team-oriented with a collaborative and constructive approach.

Physical Requirements

Includes frequent sitting, standing, walking, bending, and occasional lifting or carrying up to 35 lbs.

Work Environment

This full-time role operates on an 8-hour shift schedule within a supportive healthcare setting in the Pacific Northwest region.

Benefits

Comprehensive benefits package designed to support your well-being and professional growth, including competitive compensation, medical and dental coverage, vision care, retirement plans with employer contributions, employee assistance programs, tuition reimbursement, wellness programs, and access to on-site fitness facilities.