Property Manager I

Property Manager I

LakePointe/Kingsley - Fort Mill, SC 29715

Overview

Position Type Full Time Job Shift First Shift

Description

Why work for us?

At Childress Klein, we're reimagining the world of real estate. Together, we collaborate with our clients, investors, and the communities we serve to create cutting-edge environments that foster connection, intelligence, and prosperity. We're acutely aware of the impact our developments have on cities, which is why we're committed to giving back through charitable initiatives and implementing sustainable solutions that empower both our clients and communities to be more resourceful, resilient, and regenerative.

When you join our team, you're embraced by a culture that values dedication, effective communication, and inclusivity. We go the extra mile to invest in our employees' growth, offering a multitude of personal and professional development opportunities. This isn't just a job—it's the start of a flourishing career. It's no wonder we were honored with the title of being one of Charlotte's Best Places to Work in 2022!

What you'll be doing:

The Property Manager will oversee all property management functions for the South Carolina office portfolio, coordinate tenant finish construction and other projects as assigned, and oversee contract services.

What you'll be responsible for:

Operations and Vendor Services Administration

• Assist the Regional Property Manager in the day-to-day supervision and administration of the following service vendors, including but not limited to the following.
• Janitorial services: Daily and nightly routine services, carpet cleaning, and any specialty cleaning. This includes monthly building inspections before and after normal business hours.
• Elevator and escalator systems: Assist the Regional Property Manager in conducting routine evaluations of the performance of the systems, follow up on outstanding preventative maintenance tasks, follow up on annual elevator audits to ensure vertical transportation quality and that all installation and operation of elevators and escalators are compliant with state regulatory codes.
• Interior and exterior stone: Metal and wood maintenance.
• Waste management and recycling programs.
• Pest control: Ensure that services, practices, and treatments are rendered in a sustainable and responsible manner.
• Interior and exterior landscaping: Conduct routine inspections and oversee installations of seasonal color.
• Serve as primary reviewer and approver of contractor access requests; possess thorough knowledge of contractor rules and regulations.

Service Contract and Claims Administration

• Closely monitor the scope and terms of all service contracts to ensure agreements are current and reflect actual practices.
• Launch contract related workflows.
• Assist, as directed, in the reporting, communication, and documentation of all insurance claims.
• Track Incident Reports/Nightly Shift Reports in the security related Perspective database and follow up on reported operational issues.
• Coordinate, as directed, with property management and engineering to collect information on incidents or claims and follow up as needed to resolve claims.

Building Inspections and Help Desk Support

• Conduct daily inspections of primary common areas including the building lobbies, exterior plazas, and parking lots to ensure these areas are maintained to the highest levels of cleanliness, maintenance and temperature control.
• Submit work order requests for any deficiencies observed during routine and one-off inspections. Follow up on work orders as needed to verify completion of items.
• Assist TSC with email, office and phone coverage as needed.

Project Management and Administration

• Assist Regional Property Manager as directed in the following areas of project management, building construction projects, and tenant upfits. Core duties include the following:
• Check in daily with any construction activity to make sure work activity is progressing on schedule and without damage to common area finishes or interruption or inconvenience to other tenants.
• Maintain proper documentation of all construction activity, including construction drawings, tenant correspondence, contracts, and related purchase orders, permits and certificates of occupancy.
• Follow through with complete documentation of a final set of accurate construction drawings and documents for project closeout.

Building Information and Database Management

• Manage paper files, including current and archived leasing files, project files, and building drawings to minimize file size and to ensure conformity to established filing processes.
• Assist the Regional Property Manager as directed in their role as SharePoint Site Administrator.
• Maintain tenant handbook and update electronic version as needed.
• Angus Work Order System- assist TSC with administration of work orders. Received and respond to tenant requests.

Financial Administration

• Assist Regional Property Manager in the preparation of building operating expense budget, capital budget, and long-term capital plans.
• Serve as coder in the accounts payable/receivable processing to include the creation of purchase orders that accurately conform to the terms of existing service or project agreements or proposals, ensure proper coding of purchase orders, and monitor budget variances. Adhere to all deadlines and accounting principles.
• Assist in monthly budget variance analysis and forecasting duties. Assist with accounts payable process in accordance with divisional and corporate guidelines.

Tenant Relations & Lease Review

• Proactively inspect tenant and common areas to ensure highest quality of service delivery by PM team.
• Assist with the review, interpretation, and enforcement of tenant leases. Read all leases to understand specific obligations of the landlord and each tenant.
• Assist the Accounting Department as needed, by checking lease terms as reflected in rent roll and Accounts Receivable, and with the collection and review of Certificates of Insurance.
• Assist Accounting Department in keeping all stacking plans current and accurate.
• Establish and maintain relationship with primary tenant contacts and work to resolve complaints as needed.
• Participate in tenant relations activities, events, and meetings as needed.
• Coordinate with other building departments including Engineering, Administration and Accounting to ensure information is shared and activities are properly coordinated.

What we need from you:

• A Bachelor's Degree in real estate management, business, construction, or a related field from an accredited college or university required.
• One to five years of professional experience, preferably in a commercial real estate management environment, or an equivalent combination of education and experience.
• The following credentials are desired for this position: RPA or CPM designation; LEED Accredited Professional (AP) or Green Associate (GA); North Carolina Real Estate Broker's license. Candidates are not required to possess such credentials as a condition of hire but must be willing to pursue these as part of the training required for the position. Membership in BOMA or IREM is encouraged.
• Must have a high degree of proficiency in computer technology and applications typically used in real estate management such Microsoft Office Suite, accounting software, work order systems, and other technology tools.
• Candidate must have a solid grasp of financial and mathematical practices commonly deployed in the real estate industry such as budgeting, variance reporting, capitalization, amortization, space measurement, operating expense gross ups, rent allocations, and other mathematical concepts involving addition, subtraction, division, multiplication, fractions, percentages, ratios, and proportions.
• The Property Manager will be required to respond to emergencies or other obligations that may occur after business hours. In addition, this position will require you to be on-call rotation, therefore reliable automotive transportation is required.
• Candidate must have excellent communication skills, both verbal and written.
• Candidate must also have strong teamwork skills and be able to motivate others, instill confidence in teammates and customers alike, and provide corrective direction effectively.
• Ability to read, write, analyze, and interpret contracts, leases, construction drawings, financial reports, and legal documents required.
• Ability to respond in a professional and appropriate manner to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to resolve conflict, negotiate business agreements, and enforce existing agreements without disrupting customer/client relationships.
• Must have a superior grasp of the English language and be able to use and apply advanced language principals involving grammar and punctuation.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will spend a large portion of his/her time at a desk or in meeting rooms, although the employee will also spend time traveling in and around commercial office property and associated grounds; including back-of-house equipment rooms