Customer Success Manager (B2C) (m/w/d) | 100% remote

smartkündigen OHG

Remote job

Wir suchen einen Customer Success Manager (B2C) der eigenverantwortlich einen festen Kundenstamm von ca. 2.000+ Kunden betreut. Du bist der zentrale Ansprechpartner und sorgst dafür, dass unsere Kunden optimal betreut werden, Lösungen erhalten und eine durchgehend positive Erfahrung mit unserem Service und unseren Produkten haben. Aufgaben Betreuung eines festen Kundenportfolios (B2C) Unterstützung bei rechtlichen Anliegen (keine Rechtsberatung erforderlich) Identifikation und Lösung von Problemen Proaktive Begleitung und Unterstützung unserer Kunden Beratung zu passenden Lösungen und Services Enge Zusammenarbeit mit unserem Legal- und Backoffice-Team Qualifikation Starke Kommunikationsfähigkeit (klar, ruhig, lösungsorientiert) Eigenverantwortung und unternehmerisches Denken Erfahrung im Umgang mit Kunden (Support, Vertrieb oder Customer Success) Fähigkeit, auch in schwierigen Situationen souverän zu bleiben Zielorientiertes Arbeiten mit Fokus auf Kundenzufriedenheit und langfristige Kundenbeziehungen Benefits Fixgehalt: 3.200 € – 3.800 € brutto / Monat 100% Remote Zusätzlich attraktives leistungsbasiertes Bonusmodell Eigenverantwortlicher Kundenstamm (keine reine Ticketbearbeitung) Klare Entwicklungsmöglichkeiten (Senior / Team Lead) Moderner Arbeitsplatz mit starkem Fokus auf Automatisierung & KI Du bist kein klassischer Support-Mitarbeiter, sondern übernimmst Verantwortung für einen eigenen Kundenbereich und trägst aktiv dazu bei, die Customer Experience auf ein neues Level zu bringen. Deine Arbeit hat direkten Einfluss auf Wachstum und Weiterentwicklung des Unternehmens. #J-18808-Ljbffr smartkündigen OHG

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Vacancy posted 2 days ago

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