Hotel Front Desk Supervisor

Job Description

Job Description

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Compensation:

$16.50 - $17.50 hourly

Responsibilities:

• Gather financial information and generate occupancy reports for the general manager
• Lead operations at the front desk and make sure guests have an exceptional stay
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Handle the front desk budget and order office supplies as needed
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications:

• Possess excellent management skills, communication skills, and multitasking skills
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• Applicants must have a high school diploma or GED
• 1 year of previous experience working in the hospitality industry

• Must be able to stand for on your feet for 8 hours during a typical shift

Please only apply if you meet each of these criteria

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.