Data Product Owner-Executive Director

Job Description

Build the data foundation that helps protect customers, reduce loss, and strengthen resiliency at scale. In this role, you will set the strategy and operating model for Trust & Security data and turn it into curated, reusable data products used across Consumer and Community Banking. You will bring together product, technology, analytics, and controls partners to deliver measurable outcomes with strong governance and responsible use. If you thrive where mission, scale, and accountability meet, this role is built for you.

As a Data Products Leader  in  Consumer and Community Banking (CCB) Trust & Security , you will own the business governance and lifecycle management of Trust & Security data and deliver curated data products that power operational and analytical use cases. You will set the domain strategy, define authoritative sources and standards, and ensure data quality, controls, and responsible access. You will lead cross-functional teams to ship well-documented, reliable, reusable datasets and metrics with clear service commitments and adoption plans. You will communicate transparently with senior stakeholders on progress, risks, and incidents while balancing speed, durability, and control expectations.

Job responsibilities 

• Own business accountability for Trust & Security data domains and critical data elements, including authoritative sources, taxonomies, and business rules
• Establish domain governance forums, decision rights, and escalation paths aligned across producers and consumers
• Define domain standards for definitions, documentation, retention, permissible use, and quality thresholds
• Create a multi-year data products roadmap aligned to Trust & Security outcomes and enterprise priorities
• Deliver curated data products (for example, golden records, event and incident datasets, standardized metrics, entity resolution features, and workflow datasets) with clear charters and consumer journeys
• Implement data contracts, lineage, metadata, and quality rules to support traceability and reuse
• Set service-level agreements and service-level objectives for timeliness, completeness, availability, and incident response, including release and version management
• Drive adoption through discoverability, strong documentation, and self-service enablement where appropriate
• Lead end-to-end data issue management, including detection, triage, root-cause analysis, remediation planning, and validation of durable fixes
• Partner with Privacy, Legal, Compliance, Information Security, and Operational Risk to enforce least-privilege access, recertifications, monitoring, and segregation of duties
• Build and develop a team and operating model (roles and responsibilities, rituals, metrics, on-call and escalation, training) that reinforces product thinking and a strong risk-and-controls culture

Required qualifications, capabilities, and skills

• BS Degree and 10 years of experience owning enterprise data domains and leading large-scale data initiatives in a regulated environment
• Proficiency building and operating data products across the lifecycle (roadmap, delivery, adoption, and ongoing support)
• Demonstrated ability to define and govern authoritative sources, standard definitions, taxonomies, and business rules for complex domains
• Strong command of data governance, metadata and lineage practices, data quality management, and operational control frameworks
• Proven experience establishing measurable quality indicators, monitoring, and auditable control evidence for reviews and audits
• Hands-on capability partnering with engineering teams on reliability, observability, incident management, and remediation prioritization
• Demonstrated experience designing and enforcing data access governance (approvals, least privilege, recertification, logging, segregation of duties)
• Proven ability to lead cross-functional delivery across product, technology, analytics, and controls with clear outcomes and accountability
• Strong executive communication skills, including explaining trade-offs, risks, and decisions under ambiguity
• Demonstrated people leadership experience, including hiring, coaching, and performance management across direct and matrix teams

Preferred qualifications, capabilities, and skills 

• Experience across Trust & Security domains such as fraud, identity and authentication, cyber and security events, disputes and claims, complaints, investigations, and customer protection signals
• Experience standardizing enterprise metrics and building reusable golden-source datasets across multiple channels and platforms
• Experience supporting audits, examinations, or material risk remediation related to data, reporting, or customer protection controls
• Experience setting responsible-use guardrails for advanced analytics, including explainability and traceability expectations for sensitive data
• Demonstrated success reducing duplicative datasets and improving time-to-onboard new consuming use cases through reusable data products

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.