Community Engagement Liaison

Community Engagement Liaison

Spokane, Washington

This is a hybrid role for someone located near Spokane, Washington.

Our Community Engagement Liaisons are more than connectors — they are the trusted faces of our mission in the communities we serve. You'll be our "boots on the ground," building authentic relationships with healthcare providers, community agencies, advocates, and other local partners to advance a compassionate, harm-reduction approach to substance use disorder care. In this role, you'll have the autonomy to shape outreach efforts, foster strong referral networks, and open doors for people to access life-changing support.

If you're passionate about forging meaningful partnerships and making a tangible impact in your community — all while working with the freedom to organize your own priorities — we'd love to hear from you.

Community Outreach - 75%

• Conduct outreach to local and regional partners to develop, improve, and sustain relationships, including but not limited to healthcare providers, community agencies, correctional facilities, treatment facilities and other referral sources
• Coordinate efforts to manage and grow enrollment for targeted regions, including tracking and ensuring systematic outreach to encourage referrals
• Lead and present marketing presentations in various meetings, both in person and virtually
• Evaluate and track effectiveness of outreach activities
• Identify leads for expansion of services and develop strategy in assigned areas
• Establishes and maintains relationships with referral partner accounts and community resources
• Assists with community outreach and education regarding Boulder Care's services
• Meet or exceed established productivity metrics and enrollment targets

Planning & Documentation - 15%

• Completes documentation and sends follow up correspondence within 48 hours of performed activities
• Assumes other duties in support of organizational needs
• Consistent planning, tracking and documenting of activities
• Weekly meetings with state based teams, enrollment leads, and others

Project Management - 10%

• Coordination with teams across different regions to align resources and projects
• Create 6 to 12 month statewide plans in collaboration with clinical staff and leadership

What You Need

Requirements:

• 3+ years of experience in community outreach, business development/sales, and/or referral management within healthcare or hospital systems
• Strong account management skills and a demonstrated track record of driving growth through strategic and sustained partner engagement
• Proficiency with Salesforce (or similar CRM) and Google Workspace (Docs, Sheets, Gmail, etc.)
• Current driver's license, proof of acceptable automobile insurance coverage, and reliable transportation
• Excellent oral and written communication skills required including well-developed public speaking skills
• Ability to take initiative and work autonomously
• Demonstrates high ethical standards of behavior
• Regularly demonstrates Boulder's core values
• Willingness to work flexible hours, including evenings and weekends as required

Nice to Have

• Previous knowledge of, and passion for Substance Use Disorder highly preferred
• Experience in hospital discharge planning, case management or behavioral health
• Experience working within or directly with one or more of the large safety net hospitals in the region
• Experience with digital outreach and advocacy
• Bilingual in English and Spanish

Work Environment

• This is a hybrid role based out of Washington State and requires a vehicle in order to spend 3-4 days per week working in the community. The remainder of the work week will be a remotely based home office environment.
• Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards
• Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like.

Expected Hours of Work

This is a full-time position expected to work 40 hours between Monday-Friday during standard business hours. Team members may be asked to work additional days as work demands require.

Hiring Process

• 30-minute phone interview
• 60-minute video panel interview
• Anticipated start date: September or October 2026

Compensation

The starting pay range for this position is $60,000 - $67,000 annually, plus a monthly $750 vehicle allowance; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave).

Some of Boulder's Amazing Benefits for Regular, Full-Time Employees

• Contribution to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
• Mental Health Services including MDLive, Talkspace, and EAP
• 4 weeks of PTO accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

Our Values

• The people we care for always come first
• Our opportunity is also our duty, in service to others
• Share facts to change minds, instill empathy to change hearts
• Move the industry forward: follow the data
• Strong individuals, stronger together

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!