Desktop Support Analyst

Job Type


Full-time

Description

Rock Creek Cattle Company, located in Deer Lodge, Montana, is seeking a dependable and service-oriented Desktop Support Analyst to provide technical support for staff and systems critical to daily operations. This position plays a key role in maintaining secure, reliable technology in a correctional environment while delivering professional and respectful customer service.

Beyond the workplace, Deer Lodge offers a quality of life that's hard to beat. Nestled between mountain ranges, the area is known for its wide-open spaces, scenic beauty, and access to outdoor recreation such as hiking, fishing, and wildlife viewing. Residents enjoy a close-knit community, shorter commutes, and Montana's distinctive small-town charm-without sacrificing access to essential services.

If you enjoy problem-solving, supporting users with varying technical skill levels, and working in a mission-driven public service setting, we encourage you to apply.

Job Summary: The Desktop Support Analyst supports RCCC's operations by delivering reliable, high-quality technical support that enables employees to work efficiently and securely. This role ensures end-user devices, systems, and collaboration tools are deployed, maintained, and supported according to Company standards while providing responsive, professional, and customer-focused service.

This position operates within a multi-organization IT environment and collaborates with peer IT teams to support shared technologies, maintain consistent standards, and promote operational alignment. The Desktop Support Analyst supports a modern, cloud-first technology stack including Microsoft 365, Microsoft Intune, and Cisco Meraki while maintaining clear communication with team members, leadership, and end users. Responsibilities may shift based on business needs and technology changes; flexibility, initiative, and professionalism are essential.

Duties/Responsibilities:

• Deploy, configure, and support Windows endpoint devices using Microsoft Intune (Autopilot) and Entra ID (Azure Active Directory) in accordance with Company standards.
• Provide timely desktop and technical support to end users in a high-volume environment while maintaining accuracy, security, and professionalism.
• Diagnose and resolve hardware, software, account, and connectivity issues; escalate issues as appropriate.
• Perform first-line troubleshooting for wired and wireless network connectivity within a Cisco Meraki environment.
• Support Microsoft 365 applications, including Outlook, SharePoint, OneDrive, and Teams; assist users with collaboration and file- sharing best practices.
• Monitor and respond to endpoint security alerts using Microsoft Defender for Endpoint; assist with remediation efforts to maintain a secure environment.
• Utilize PowerShell scripts and tools to automate repetitive tasks, assist with software deployment, and streamline workflows.
• Support audio/visual (AV) equipment and modern conference room technology to ensure effective meetings and presentations.
• Maintain accurate documentation of issues, resolutions, asset inventory, and procedures.
• Communicate clearly with users and IT peers regarding issue status, priorities, and expected timelines.
• Collaborate with IT teams across multiple organizations to support shared systems, standards, and technology initiatives.
• On-call requirements may be assigned during the peak season.
• Participate in scheduled meetings, trainings, and continuous improvement efforts.
• Record time worked accurately using proper clock in/clock out procedures and notify Management when approaching overtime thresholds.
• Maintain a professional appearance and uphold RCCC service culture, values, and confidentiality standards.
• Availability to work weekends, evenings, and holidays is required to meet operational and guest service needs.
• Ability to work extended, irregular, or variable hours as business demands require, including adjustments due to events, staffing needs, or operational requirements.
• Perform other ad hoc tasks as needed to support IT operations and organizational needs.

Requirements

Required Skills/Abilities:

• Hands-on experience with Microsoft Intune for device enrollment, configuration, and compliance.
• Working knowledge of networking fundamentals, including troubleshooting connectivity issues, VLANs, and DHCP.
• Familiarity with Microsoft Defender for Endpoint alert triage and remediation processes.
• Functional knowledge of PowerShell, including the ability to read, modify, and execute scripts.
• Strong customer service orientation with the ability to provide clear, professional support to non-technical users.
• Effective verbal and written communication skills.
• Ability to multitask, prioritize work, and adapt to changing demands in a fast-paced environment.
• Dependable, self-motivated, and able to work independently while contributing to a collaborative team.
• Commitment to continuous learning and openness to feedback.
• Availability to work weekends, evenings, and holidays is required to meet operational and guest service needs.
• Ability to work extended, irregular, or variable hours as business demands require, including adjustments due to events, staffing needs, or operational requirements.
• Valid driver's license with a clean driving record required.
• Employees assigned to work in private residences will be required to pass a motor vehicle record (MVR) and background check as a condition of employment.

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field or 3+ years of experience in IT Help Desk and PC Support.

Physical Requirements:

• Prolonged periods of sitting, standing, and working at a computer workstation.
• Frequent use of hands and arms for typing, handling equipment, and operating tools.
• Ability to lift, carry, push, or pull equipment and supplies weighing up to 25 pounds.
• Ability to move throughout office spaces, server rooms, and work areas as needed.
• Adequate vision and hearing to troubleshoot systems, read on-screen information, and communicate effectively.
• Sufficient stamina to meet the demands of a high-volume support environment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Work Environment:

The employee works primarily in an office and technical support environment with moderate noise levels and frequent computer and screen use. The role may require travel within facilities to support users, equipment, or conference spaces. Work involves routine interaction with electronic equipment and occasional exposure to server rooms or equipment storage areas with temperature variations. Peak periods may require sustained focus, rapid problem-solving, and coordinated teamwork. Flexibility, professionalism, and clear communication are expected at all times.

Rock Creek Cattle Company is an E-Verify and Equal Opportunity Employer