Customer Service Specialist

Customer Service Specialist (Jobs in Raleigh, NC) Requirement id 158583 Job title Specialist Job location in Raleigh, NC Skills required: Technical Specialist, Active Directory, Written And Verbal Communication Skills, Customer Service Open Date: 30-Jun-2026 Close Date: Job type: Contract Duration: 11 Months Compensation: DOE Job interview type: --- Start date: 07/06/2026 End Date: 06/11/2027 Submission deadline: 07/07/2026 Client Info: NCDOT Agency Interview Type: Either Webcam Interview or In Person Work Arrangement: Hybrid This is a hybrid position. All contractors are working remote, but they may come onsite occasionally for training. The candidate must currently be living in NC. The candidate will be required to come onsite their first day to collect equipment. Description Client is seeking a Technical Specialist resource for an engagement to work with the Accounts Team. This candidate serves as an advanced level resource with specialized knowledge and experience in account management. Demonstrates expertise in conveying technical and functional concepts for data protection. Accounts and Access Management uses technical expertise in the Operations and Security of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem user requests to appropriately prioritize and evaluate business impact. Candidate performs advanced level professional work in account administration and analyzes information to create and/or modify accounts for new employees and/or existing employees. Functions as a niche technical subject matter expert (SME) in Active Directory with a high technological skill level. Ability to troubleshoot data and application access issues and adjust Active Directory properties as needed. Ability to independently resolve problems through advanced system analysis and troubleshooting procedures. Receives, logs and fully documents requests from the business using ServiceNow. Ability to capture incidents and resolve incidents within ServiceNow and issues identified by the business with the ability to document resolutions providing weekly status reports to Management. Considerable knowledge as demonstrated by an understanding of critical information technology operations and security. Provides the knowledge and skills of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which employees are directly involved. They are responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT policies and standards. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others. This work requires very strong communication skills, an ability to effectively interact with a broad range of end-users and others, as well as an ability to use a variety of resources for providing support. Employees at this level typically provide advanced support for a broad range of technologies, or in-depth support for a more narrowly defined area of technology. Proven experience with a technical specialty across large and complex implementations and systems. Project Management Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation will be used by team members for operational standards of daily work. It will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security It is the responsibility of all Technical EOE Protected Veterans/Disability #J-18808-Ljbffr COOLSOFT