PT Sales Associate - Sonoma

Job Description
***Due to local ordinance, preference will be given to applicants who reside within Sonoma Valley, such as the city of Sonoma as well as numerous unincorporated communities including Kenwood, Glen Ellen, El Verano, Boyes Hot Springs, Fetters Hot Springs, and Agua Caliente.***

***Increased pay for bilingual (English/Spanish) candidates upon passing company's language assessment.***

GENERAL SUMMARY OF DUTIES: Responsible for ensuring each customerreceives outstanding service by creating a positive, friendly, andsales-driven environment. Assist customers in selecting productstailored to their needs, maintain thorough product knowledge, drivesales goals, and deliver an exceptional customer experience.


Understand and embrace the mission of SPARC, affiliateorganization(s), and their role in the industry and local and greater communities.

SUPERVISION RECEIVED: Reports to Dispensary Manager and Service Leads

SUPERVISION EXERCISED: None.

EXAMPLE OF DUTIES: (This list may not include all of the duties assigned.)

• Deliver exceptional customer service in alignment withestablished standards, ensuring satisfaction and loyalty.
• Build and maintain strong relationships with customers,vendors, and team members to foster a collaborative sales environment.
• Address and resolve customer inquiries promptly andefficiently, escalating to management as needed.
• Proactively recommend and guide customers toward suitablecannabis products based on their preferences and needs.
• Communicate the features, benefits, and effects of differentcannabis products to customers.
• Accurately process sales transactions using the Point of Salesystem, including cash, ACH and card payments.
• Uphold strict controls to protect company assets and minimizerisk under management's guidance.
• Set up, organize, and maintain product displays, ensuring aninviting sales floor.
• Assist with merchandise replenishment, inventory monitoring,and participating in regular stock counts.
• Facilitate customer account setup and data entry, ensuringaccurate records in the database.
• Leverage upselling and cross-selling techniques to maximizetransaction value and promote complementary products.
• Consistently meet and exceed Key Performance Indicators(KPIs), such as conversion rates, average transaction value,loyalty sign ups and total sales.
• Collaborate with team members to achieve store-wide salesgoals and coordinate company promotional strategies.
• Answer incoming calls and route them appropriately to supportcustomer engagement.
• Maintain an organized inventory of promotional materials andother supplies.
• Ensure cleanliness and visual appeal of the dispensary,including daily housekeeping tasks.
• Foster a professional and respectful work environment thatprioritizes trust and teamwork.
• Adhere to HIPAA/PII guidelines to maintain customer confidentiality.
• Provide a welcoming orientation to new customers, introducingthem to the dispensary's offerings and layout.
• Stay informed about industry trends, product innovations, andbest practices to identify new sales opportunities.
• Achieve and exceed sales targets through a consultativeselling approach.
• Perform other sales-related duties as required.

Requirements

PERFORMANCEREQUIREMENTS:


Knowledge, Skills and Abilities

• Availability to work varied shifts, including nights,weekends, holidays, and special events.
• Consistently uphold high customer service and sales standards.
• Communicate effectively and professionally with customers andteam members.
• Demonstrate a solid understanding of cannabis products andtheir uses.
• Exhibit initiative in meeting customer needs and exceedingsales goals.
• Possess strong problem-solving and interpersonal skills.
• Display proficiency with point-of-sale systems and cash handling.
• Thrive in a fast-paced, evolving environment while maintaininghigh standards.
• Show strong organizational skills and adaptability.
• Commit to personal accountability and ownership of responsibilities.
• Stay informed on cannabis strains, genetics, cultivationpractices, and effects.
• Approach work with patience, flexibility, and a commitment tocustomer satisfaction.
• Leverage promotional campaigns and events to boost sales andengage customers.
• Maintain awareness of competitor offerings to position SPARC'sproducts effectively.

EDUCATION/EXPERIENCE: High school diploma or GED; one to threemonths of related experience and/or training preferred. Retail, cashhandling, Point of Sale (POS), and customer service experiencestrongly desired. Experience in the cannabis industry is a plus butnot required. Must be 21 years old and able to pass a background check.

TYPICAL PHYSICAL DEMANDS: Work may require prolonged standing orsitting, as well as bending, stooping, and stretching. Requires manualdexterity and coordination to operate equipment like cash registers,phones, and calculators. Requires normal visual and auditorycapabilities. Must occasionally lift up to 50 pounds.

TYPICAL WORKING CONDITIONS: Work is performed in a bustlingcannabis dispensary with varying noise levels and temperaturefluctuations. Regular contact with staff and the public is required.The role may involve handling challenging customer situations orworking under tight deadlines. Flexibility to work during peak hours,weekends, and holidays is necessary.

CERTIFICATES/LICENSES: None.

Benefits

BENEFITS ANDPERKS:

• VoluntaryLifeInsurance
• EmployerpaidLife andLTD
• Hospital/Accident/CriticalIllnessIndemnity
• CommuterFSA
• 401(k)Retirement
• PetInsurance
• EmployerpaidEmployee AssistancePlan
• Employeediscount
• Employeedispensarycredit/allowance
• Free snacksatall SPARClocations
• Tip pooldistribution
• Sales bonusincentives
• 7 days paidHolidays per year
• Vacationaccrual
• 9 days sickleave
• 2 Paidpersonaldays - Birthday andAnniversary