Field Service Technician

Field Service Technician

The Field Service Tech travels to firms engineering's customers to service, troubleshoot, install, or maintain industry-leading wood fastening machines. As the Field Service Technician, you will run equipment installations, scheduled maintenance, and maintenance assistance. All new company machines are installed by our Service Technicians who provide setup, calibration, hands-on operator training, and troubleshooting advice. Every day you utilize your mechanical and electrical knowledge and skills to give our customers the best service and keep up on all your tasks.

Primary Responsibilities

• Troubleshoot and assemble all areas of companies equipment using drawings, specifications, blueprints, and schematics including electrical, pneumatic, hydraulic, and mechanical sub-assemblies and PLC controls.
• Help plan and document installation, service, repair, and assembly procedures. Follow written work instructions and documented specifications.
• Test equipment to ensure it is working properly.
• Make slight modifications and/or repairs to equipment; communicate to proper departments in a timely manner and in writing, any changes or modifications made to equipment.
• Dismantle equipment for replacement of parts and/or repair parts on the equipment. Relocate equipment to new locations as required.
• Installation of company standard equipment offering equipment per schedule.
• Address customers in a professional manner on issues in a workable solution that create an ongoing working relationship with the customer.
• Provide telephone technical support and troubleshooting on standard parts and equipment offering for customers.
• Use photo and video technology to perform duties when appropriate.
• Train customer operators and maintenance people on basic operations, safety, and maintenance of all company equipment.
• Regularly demonstrate a high level of independent judgement and decision making
• Other duties as assigned

Required Skills and Experience

• 3+ years of experience in a related position
• Valid driver's license and clean driving record
• High mechanical aptitude, problem-solving and troubleshooting ability especially in electrical systems, programmable logic controllers (PLC), and mechanical systems
• Ability to read, analyze and interpret technical journals, manuals, blueprints, and schematics
• Experience with pneumatics and hydraulics preferred

Preferred Software Experience

• Microsoft Office Suite - Word, Excel, Access, Publisher, PowerPoint, and Outlook
• Emerson and B&R Programming Software

Supervisory Responsibilities

• None

Work Environment

This job operates in an office/manufacturing environment. This role routinely travels to customer manufacturing plant locations. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee regularly works around live voltage wiring. The noise level in the manufacturing area of the company and in most customer locations is moderate to loud.

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Regularly required to stand and use hands to finger, handle, and/or feel.
• The employee frequently is required to reach with hands, arms, stoop, kneel, crouch and/or crawl.
• The employee must be able to talk and/or hear on a regularly basis when completing the job.
• Occasionally the employee is required to climb or balance.
• The employee must regularly be able to lift and move up to 10 lbs., occasionally lift and/or move 25 lbs., and at times lift and/ or move up to 50 lbs.
• Specific vision abilities required by this job include close vision, color vision, depth perceptions, and the ability to adjust focus.

Position Type/Expected Hours of Work/Location

This is a full-time non-exempt position. This position regularly requires overtime hours as needed and works in both the main company office location as well as various customer locations throughout the US and internationally.

Travel

Ability to travel extensively, able to drive for extended periods of time, and obtain a U.S. passport to travel internationally on occasion (75-100% travel on average is required).