Property Management Operations Manager

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.Supervisory Responsibilities: NoneJob Summary: The Property Management Operations Manager oversees the bank’s real estate portfolio, support service contracts, and related operational processes. This role ensures all branches and administrative facilities operate efficiently, safely, and in compliance with regulatory requirements. Responsibilities include maintaining the work order system, managing contracts and Certificates of Insurance, coordinating FF&E procurement, tracking inspections and maintenance, and managing invoices and vendor performance.Essential Duties and Responsibilities:Work Order System ManagementMaintain and administer the facilities work order system, including:Assigning and tracking work ordersNew user setup and verificationManaging and tracking routine inspections (fire extinguishers, backflow preventers, HVAC, etc.)Updating and maintaining equipment listsDocumenting routine maintenance for HVAC systemsRegulatory tracking for elevators, boilers, annual fire inspections, and other mandated inspectionsContract AdministrationManage all aspects of support service contracts, including:JIRA approval process for contract documentsUploading and organizing contract documentsDocumenting and tracking start/end dates, termination clauses, renewals, and other key contract termsManaging and verifying vendor Certificates of Insurance (COIs)Monitoring vendor performance, milestones, and deliverables against contract termsContracts include but are not limited to:HVAC maintenance, fire systems, backflow prevention, pest control, snow removal, landscaping, bottled water, waste management, shred/document destruction servicesFF&E ProcurementActively manage procurement, delivery, and installation of furniture, fixtures, and equipment (FF&E), including:Office furniture (chairs, desks, sit/stand desks)Routine banking equipmentDesigning and implementing FF&E approval processesMiscellaneous Service CoordinationAssist with service calls and vendor management for various operational services:Shred/document destructionTrash/waste managementBottled water servicesPest controlMusic servicesMultifunction printers (MFPs)Financial Oversight & Invoice ManagementReceive and distribute all property management-related invoicesCommunicate and coordinate with Accounts Payable regarding open items or discrepanciesProactively monitor, track, and reconcile monthly utility invoicesReview, verify, and approve vendor invoices for accuracy, contractual compliance, and proper cost allocationProperty & Facilities ManagementOversee day-to-day operations of all bank-owned and leased propertiesEnsure facilities are clean, safe, secure, and aligned with brand standardsDevelop and implement preventive maintenance programsCoordinate repairs, renovations, and capital improvement projectsMaintain a comprehensive facility equipment list, ensuring all assets are documented, tracked, and properly maintainedConduct regular property inspections and compliance auditsCompliance & Risk ManagementEnsure adherence to all local, state, and federal regulationsMaintain documentation for leases, contracts, COIs, inspections, work orders, and regulatory complianceSupport internal and external audit requests related to facilities and vendor managementOversee life-safety systems, emergency preparedness, and business continuity planningKnowledge, Skills, and Abilities:Strong knowledge of commercial real estate, lease management, and regulatory complianceExperience managing vendor contracts, Certificates of Insurance, and invoice approvalsProficiency with work order management systems and facilities software platformsKnowledge of HVAC systems, fire safety systems, fire extinguisher services, backflow prevention, pest/rodent control, shred/document destruction, and music servicesFF&E procurement and approval process experienceStrong project management, organizational, and communication skillsHigh attention to detail and strong internal control mindsetTravel between branch and office locations as requiredOccasional after-hours availability for emergencies or urgent vendor mattersMinimum Qualifications:Bachelor’s degree in Business Administration, Real Estate, Facilities Management, or Engineering preferred5+ years of experience in property management, facilities management, or vendor/contract administrationExperience within a financial institution or regulated environment preferredWhat do I do now?Apply with us!Refer this opening to others!Disability Accommodation StatementCentier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at View phone number on click.appcast.io or send us an email at View email address on click.appcast.io Opportunity Employer/Disability/VeteranCentier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.Member FDIC #J-18808-Ljbffr Centier Bank