Branch Operations Coordinator

Job Summary Coordinates the day-to-day functions of branch operations. Resolves SAP software issues, ensures all required checklists are completed in a timely manner, removes billing blocks, develops and reviews proposals for purchasing equipment, oversees all inventory modifications, provides leadership during the annual inventory process, and supports branch purchasing, product evaluations, code descriptions, inventory management, pricing development and other related functions. Location Pewaukee, WI Application Deadline Until filled. Essential Functions Resolves SAP software issues and ensures all required checklists are completed in a timely manner. Removes billing blocks as appropriate. Serves as the location’s Training Coordinator regarding SAP, PC, Products, and Policy and Procedure training related issues. Develops and/or reviews proposals for purchasing equipment. Coordinates computer, telephone, and equipment changes, upgrades or problems with appropriate corporate staff. Oversees all inventory modifications using the reason codes in SAP. Provides leadership during the location’s annual inventory process and with the Inventory committee. Consistently provides responsive, quality customer service to our customers. Actively participates in the coordination, analysis, and decision-making required by information and feedback of customer needs, pricing, products, competition and problem resolution. Works closely with BSE sales and/or marketing staff to provide internal leadership and support for promoting customer directed product, sales, and marketing programs within our customer base. Provides administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions. Non-essential Functions Assists with scheduling and coordination of product meetings and customer trade shows. Reviews and approves credit invoices. Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas. Responsible for the payment of all bills and donation payments for the branch within approved limits. Approves all inventory returns. Qualifications Minimum of a two-year business/trade degree preferred or the equivalent in work experience. Prior supervisory experience with a minimum of two years’ prior customer service or sales experience preferred. Strong knowledge of electrical products and systems preferred. Technical ability to understand electrical systems with a minimum of three-years of prior electrical distribution experience preferred. Prefer the ability to read, write, and speak in English. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software. Skills and Abilities Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize. Excellent customer service skills include being competent, accurate, responsive and engaged. Physical Requirements Lift from Waist: Not at all. Lift from Floor: Frequently. Carried for Distance: Not at all. Repetitive motion: Continuously. Driving: Occasionally. Physical Activity Sitting (a continuous period of being seated) - Continuously. Standing (for sustained periods of time) - Frequently. Walking (moving about on foot to accomplish tasks) - Frequently.Bending/stooping (downward and forward) - Frequently. Crawling (moving about on hands and knees or hands and feet) - Occasionally. Climbing/Walking Stairs (ascending or descending) - Frequently. Reaching (extending arms in any direction) - Frequently. Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally. Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally. Balancing (maintaining body equilibrium to prevent falling) - Occasionally. Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Frequently. Pushing/Pulling (using upper extremities to press against or draw or tug) - Frequently. Grasping (Applying pressure to an object with the fingers and palm) - Continuously. Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously. Talking (expressing or exchanging ideas by means of the spoken word) - Continuously. Driving (the control and operation of a motor vehicle) - Occasionally. Desk work (work usually performed at a desk) - Continuously. Use of a computer - Continuously. Use of a telephone - Frequently. Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously. Exposure (to adverse weather & temperature conditions) - Frequently. Travel (travel needed to perform job duties) - Occasionally. Equal Opportunity For All It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Pre-employment Screening Employment may be contingent on successfully passing a criminal background check (required for all positions), a motor vehicle record (MVR) check (required for positions involving driving), and drug testing. The MVR check and drug testing will be communicated to the candidate during the onboarding process and as applicable. #J-18808-Ljbffr