Network Operations Engineer (Tier II)

ActioNet is seeking a Network Operations Engineer (Tier II) to join our team in multiple CONUS locations including Vienna, VA; Chicago, IL; Columbus, Zanesville, and Blue Ash, OH; Bangor, ME; Chattanooga and Alcoa, TN; Madison and Milwaukee, WI; Battle Creek, MI; and Portsmouth, NH. Responsibilities Multi-disciplined network engineer with experience maintaining and fixing wired, wireless, and mobile broadband solutions in response to network faults, errors, incidents, and problems. Provides touch labor for all network devices. Oversees monitoring of network assets per SLAs. Performs break/fix and maintenance activities. Monitors network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating, and reporting all operational information concerning the enterprise network infrastructure. Provides subject matter expertise for LAN, WAN, firewalls, and other network technologies. Investigates and diagnoses incidents to restore failed network services as quickly as possible. Leads root cause analysis and suggests resolutions for network infrastructure problems. Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix. Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they are introduced to the environment. Knowledge of network protocols such as OSPF, BGP, and EIGRP. Experience with Cisco command line interface and configuration. Troubleshoots complex problems to closure. Assesses and implements Change Requests as needed in accordance with the Change Management process. Hands‑on technical position that provides Tier 2 technical expertise. Performs site surveys, configuration and engineering, installation planning, and documentation services for the customer as they relate to all network services. Experience working with wireless technologies, VPNs, IPSs, WAN Accelerators, and associated technologies. Required Qualifications & Skills Degree: Technical BA/BS degree; Experience: 5 years with bachelor’s degree; Commensurate: High School diploma or associate degree plus a minimum of 7 years performing as a Network Operations Engineer supporting large, complex networks in a Network Operations Center environment; Specific Skills: Proficient with MS Office Suite (Word, Excel, PowerPoint, Visio); Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments; Certification(s): DoD 8570 IAT II Baseline Certification (CompTIA Security+ CE or CCNA-SEC); CCNA or equivalent; Clearance: Secret About ActioNet ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT solutions provider with 25+ years of stellar performance. Our expertise spans Agile Software Engineering, Cloud Solutions, Cybersecurity, and IT Managed Services. With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 11 consecutive years (2014–2024). Why ActioNet? At ActioNet, our Passion for Quality is at the heart of everything we do: Commitment to Employees: A great place to work with ongoing investment in our people. Commitment to Customers: Driving and sustaining service delivery excellence. Commitment to Community: Giving back and building a better world for future generations. What’s in It for You? Medical, Dental, and Vision Insurance 401(k) Savings Plan Paid Time Off (PTO) & 11 Paid Holidays Life and Disability Insurance Education and Professional Training Flexible Spending Accounts (FSA) Employee Recognition and Referral Programs Employee Assistance & Identity Theft Protection Equal Opportunity Statement ActioNet is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr ActioNet, Inc.