Remote Support Engineer

Providing advanced technical support in a remote environment, the full-time Remote Support Engineer II will troubleshoot escalated issues, support critical business applications, and deliver exceptional client experiences across various client environments. Key responsibilities Serve as an escalation point for Remote Support Engineers, providing advanced troubleshooting across client environments Respond to client incidents and service requests via phone, ticketing systems, and other support channels Coordinate vendor escalations and maintain accurate ticket documentation throughout the incident lifecycle Required qualifications 3+ years of experience in IT support, service desk, or MSP environments Strong troubleshooting skills across Microsoft technologies, networking, and endpoint support Experience with Microsoft 365, Teams, Exchange Online, and Microsoft Entra ID Familiarity with networking concepts including firewalls, VPNs, DNS, and DHCP Demonstrated ownership and accountability in the support process