Eligibility Worker I/II

Affirmative Action/Equal Opportunity Employer The County of Siskiyou is an affirmative action/equal opportunity employer. We welcome applicants of any race, religion or ancestry. Hiring Information Vacancy exists in the HHSA, Social Services Division, Eligibility & Temporary Assistance Services branch. This position is currently open in the CalFresh and Medi-Cal eligibility programs. In-person testing required in Yreka 7/29/2026. Eligibility Worker I Under direct supervision, to learn to determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; to learn to initiate and process casework through an automated system; to learn to identify needs and make appropriate referrals for health, social, and/or employment services; and to do related work as required. Responsibilities Determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering. Initiate and process casework through an automated system. Identify needs and make appropriate referrals for health, social, and/or employment services. Perform related work as required. Knowledge of General goals and purposes of public human services programs. Techniques of interviewing and information gathering. Computer terminology and computer keyboard arrangement. Modern office methods, practices, and procedures. Maintenance of filing and information retrieval systems. Basic mathematics. Desired Skills Learn and apply the policies, procedures, and programs of the County Human Services Department. Learn and apply the laws, rules, and regulations governing eligibility and grant determination for public assistance programs and case administration. Learn to obtain and verify information concerning eligibility for human services and public assistance. Learn and perform fact‑finding and interactive interviewing. Determine appropriate courses of action in emergency situations. Make referrals to appropriate agencies and human service programs. Detect and identify potentially fraudulent situations. Analyze and interpret written, numerical, and verbal data. Enter data accurately into a computerized system, navigate through screens, review output of documents, and make corrections as required. Process cases manually as required. Organize and complete work in accordance with stringent time requirements. Read, understand, apply, and explain complicated and detailed correspondence, reports, regulations, and policy directives. Make mathematical computations quickly and accurately. Prepare clear, concise, and accurate records and reports. Communicate with people from diverse ethnic and cultural backgrounds. Explain complex rules and programs in an easily understandable manner. Effectively represent the Human Services Department in answering questions and providing information to the public, community organizations, other County staff, and other agencies. Establish and maintain cooperative working relationships. Eligibility Worker II Under general supervision, to determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintain current knowledge of program regulations and procedures necessary for multi‑program caseload administration; initiate and process casework through an automated system; identify needs and make appropriate referrals for health, social, and/or employment services; and to do related work as required. Responsibilities Determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering. Maintain knowledge of program regulations and procedures for multiprogram caseloads. Initiate and process casework through an automated system. Identify needs and make referrals for health, social, and employment services. Perform related work as required. Knowledge of General goals and purposes of public human services programs. In‑depth interactive interviewing and information gathering techniques. Computer software and methods used in maintaining information and determining eligibility. Modern office methods, practices, and procedures. Basic record‑keeping practices and procedures. Basic mathematics. Desired Skills Apply the policies, procedures, and regulations of the State and County Human Services Department in establishing eligibility for human services and public assistance. Read, interpret, and apply the laws, rules, and regulations governing eligibility and grant determination for public assistance programs. Obtain and verify information concerning eligibility for human services and public assistance. Perform fact‑finding and interactive interviewing. Determine appropriate courses of action in emergency situations. Make referrals to appropriate agencies and human service programs. Detect and identify potentially fraudulent situations. Analyze and interpret written, numerical, and verbal data. Enter data accurately into a computerized system, navigate through screens, complete and review basic computer documents and other forms, and make corrections as required. Process cases manually as required. Organize and complete work in accordance with stringent time requirements. Read, understand, apply, and explain complicated and detailed correspondence and reports, regulations, and policy directives. Make mathematical computations quickly and accurately. Prepare clear, concise, and accurate records and reports. Communicate with people from diverse ethnic and cultural backgrounds. Explain complex rules and programs in an easily understandable manner. Effectively represent the Human Services Department in answering questions and providing information to the public, community organizations, other County staff, and other agencies. Establish and maintain cooperative working relationships. Eligibility Requirements Any combination of training or experience that would provide the knowledge and skills to successfully perform the listed duties is qualifying. Typical qualifications include: Completion of 60 semester or 90 quarter units of college; OR two years of experience performing clerical duties with substantial public contact and basic interviewing responsibilities; OR one year of experience with responsibility for determining eligibility for loans, financial assistance, unemployment, veterans benefits, or publicly or privately financed health counseling and/or social services programs. Eligibility Worker I – Education Requirements Completion of 60 semester or 90 quarter units of college. Eligibility Worker II – Experience One year of experience performing duties comparable to the Eligibility Worker I classification. Special Requirements None Typical Physical Requirements Seat for extended periods; frequently stand and walk; normal manual dexterity and eye‑hand coordination; lift and move objects weighing up to 25 pounds; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer, telephone, calculator, copiers, fax, printers, and scanners. Typical Working Conditions Work performed in an office environment; work may involve stressful situations and include dealing with erratic and sometimes threatening behavior; continuous contact with other staff and the public. #J-18808-Ljbffr County of Siskiyou