Dispatcher

Job Description

Job Description

Technica is seeking a part time Dispatcher to support the Shuttle Services at Fort Wainwright. 

Schedule:   Saturday and Sunday required 2:30-8:30pm with other afternoon shifts available up to 29 hours a week

Position Summary:

• This position is responsible for the assignment of motor vehicles and drivers for conveyance passengers, and compiles lists of available vehicles.
• This position will receive calls from Soldiers, Family Members and Retirees via telephone and relay missions via radios to drivers for execution.
• The dispatcher will provide total calls per day, time to pick up rider(s) after being called, total ridership per day, and total miles per day per vehicle.
• The dispatcher will enter the data into a tracking system provided by the Government.
• The assignment of vehicles is determined by factors such as length and purpose of trip, freight or passenger requirements, and preference of user.
• The Dispatcher records time of departure, destination, cargo, passengers, expected time of return and investigates overdue vehicles.
• The Dispatcher may confer with customers to expedite or locate missing, misrouted, delayed or damaged merchandise.
• The Dispatcher may modify daily route schedules to meet the requirements of missions.
• The Dispatcher may direct activities of drivers, assign helpers to drivers, and assign vehicles per request.
• The dispatcher is responsible for the distribution of vehicles to customers and the movement of equipment to vendors for repairs and maintenance.
• The Dispatcher shall be required to contact personnel for assignments and/or required information per the Shuttle Service Supervisor.

Basic Qualifications:

• Valid State Issued Drivers License. Class B Commercial Drivers License is desired.
• High School Diploma or equivalent.
• Must have a minimum of 1 year experience.
• Experience with Microsoft Office (Excel, PowerPoint, Word).
• Must be able to read, write, and speak English.
• Strong Communication and Customer Service Skills.
• Professional Telephone Etiquette.
• Familiarity with the Greater Fort Wainwright area.

• Must be able to pass pre-employment drug screening and background checks related to the position.