Customer Service Representative

Job Description

Job Description

**Summary: **

The Customer Service Representative is instrumental in creating and managing customer orders, maintaining the work flow process through all of production, simultaneously handling multiple accounts, and staying in constant communication with all clients ensuring that the customer is always first.Essential Duties and Responsibilities include the following, but are not limited to:Enter orders received from multiple sales representatives and/or customers into Amtech system, coordinate with production scheduling of job, order stock sheets from suppliers and/or cutting dies/printing plates. Process purchase orders and coordinate accounting credits and assist in the process of billing. Provide quotes to customers on new orders. Work closely with Sales Dept., Customers and Design Dept. on all new items and ensure their accuracy.Monitor inventory levels of Warehouse items, stock boxes, etc.Supply customers with samples and respond to their concerns and questions and maintain customer files. Confers with plant production personnel to select machines for possible use in manufacturing boxes. Reads tables to estimate cost of each production operation.Determines positions of pattern on blank (paperboard sheet) to minimize waste and facilitate operations on machines. Calculates total material to be used and total material cost, using calculator and considering quantity, quality, and style of box, packaging, and delivery rates. Establish delivery time and tracking and ensure that due dates are met. Estimates cost of manufacturing boxes made from other types of materials. Works closely with customer to ensure quality of the project.Adherence to company policies, including its attendance is essential.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience College Degree or equivalent; or two to five years related experience in the industry and/or training; or equivalent combination of education and experience.Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical Skills Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions.Computer Skills To perform this job successfully, an individual should have knowledge of Amtech software; Internet Explorer Internet software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.Other Skills and Abilities Shows comfort and proficiency working with numbers.Overtime, including occasional nights and weekends required.Good organization skills.Ability to effectively multi-taskDisplay an acute attention to detailGood phone presenceAbility to quickly develop strong interpersonal relationships Physical Demands & Work EnvironmentThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.The noise level in the work environment is usually quiet though can be loud if in the plant. EEO/VET/DisabledBoxes, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

You should be proficient in:

• Customer Service