Customer Care Coordinator III

Job Description

Customer Care Coordinator III

PGT Innovations | Part of MITER Brands
Location: Tampa, FL
Schedule: Monday-Friday, 8:00 a.m. to 5:00 p.m.
Pay Grade: $19.00 - $22.00 (based on experience)

PGT Innovations, a proud member of the MITER Brands family, is seeking an experienced Customer Care Coordinator III to support builders, remodelers, contractors, distributors, and homeowners. This senior-level role manages complex warranty and non-warranty inquiries, coordinates replacement parts and field service, and serves as a trusted liaison between customers and internal teams. The ideal candidate operates with a high level of ownership, product knowledge, and customer advocacy.

MITER Brands-home to Milgard, MI Windows & Doors, and PGT Innovations -is one of the nation's largest manufacturers of vinyl windows and patio doors. We're proud of our commitment to quality, safety, and continuous improvement, and we're looking for team members who share that mindset.

Responsibilities:

• Proven ability to serve as a primary point of contact for builders, contractors, distributors, and homeowners, managing customer relationships with confidence and professionalism.
• Experience handling complex and escalated warranty and non-warranty inquiries, including replacement parts ordering and claim validation.
• Strong ownership mindset with the ability to see customer issues through from initial contact to resolution.
• Hands-on experience opening, managing, and tracking Field Service requests, including assigning and scheduling technicians.
• Ability to collaborate cross-functionally with field service, sales, plant operations, and engineering to resolve product, order, or service issues.
• Exceptional communication skills, with the ability to clearly explain solutions, set expectations, and provide timely follow-up.
• Strong organizational skills with attention to detail while managing multiple priorities in a fast-paced environment.
• A flexible, solutions-oriented approach when faced with changing priorities or challenging customer needs.
• Commitment to delivering positive customer experience and supporting continuous improvement initiatives.

Qualifications:

• High school diploma or equivalent required; some college coursework preferred.
• Two to three plus years of customer service experience, preferably in manufacturing, building materials, or a construction-related environment.
• Prior experience supporting windows, doors, millwork, or similar products strongly preferred.
• Comfort handling high-volume phone and email communication, including multi-line phone systems.
• Proficiency in Microsoft Word and Excel; experience with ERP or CRM systems is a plus.
• Ability to work independently while also contributing effectively within a team environment.

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What We Offer

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

- Three comprehensive Medical plan options

• Prescription
• Dental
• Vision

- Company Paid Life Insurance

- Voluntary Life Insurance

- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

- Company-paid Short-Term Disability

- Company-paid Long-Term Disability

- Paid time off (PTO) and paid Holidays

- 401k retirement plan with company match

- Employee Assistance Program

- Teladoc

- Legal Insurance

- Identity Theft Protection

- Pet Insurance

- Team Member Discount Program

- Tuition Reimbursement

- Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.