Patient Services Coordinator / Inpatient Rehabilitation & Neurosurgery

Patient Services Coordinator

The Patient Services Coordinator position on the Inpatient Rehabilitation & Neurosurgery unit at UT MD Anderson Cancer Center coordinates and schedules patient appointments and has direct impact on patient care services.

The schedule will be two 12-hour shifts, and two 8 hour shifts each week. The shifts will be 7pm-7am, 11pm-7am, and 3pm-11pm, with rotating weekends and holidays required.

Hourly breakdown of salary range: Minimum $19.23 - Midpoint $24.04 - Maximum $28.85

MD Anderson offers our employees: - Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week - Group Dental, Vision, Life, AD&D, and Disability coverage - Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals - Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs - Tuition Assistance Program after six months of service - Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans - Employer paid life, AD&D, and an illness-related reduced salary pay program - Health Savings Account and Dependent Care Reimbursement flexible spending accounts - Extensive wellness, recognition, fitness, employee health programs, and employee resource groups.

The Rehabilitation & Neurosurgery unit is a 29-bed unit and the unit cares for neurosurgery, neuro-oncology, and in-patient rehab patients. The patient population is mostly adult, with some pediatrics or late adolescent patients. Our unit focuses on acute care patients and neuro progressive care patients who require more hands on monitoring the first 24 hours post-surgery.

The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research, and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees, and the public.

Essential Job Functions:

• Schedules provider appointments, diagnostic tests, procedures, and treatments.
• Prepares and maintains daily appointment templates and/or patient records in One Connect (Epic).
• Communicates all pertinent information to families, physicians, team members, and other patient care areas.
• Prepares patient materials and documentation according to established procedures.
• Collects co-payments and validates patient insurance and demographics.
• Updates payment and patient information.
• Reconciles One Connect cash drawer daily.
• Performs validation of the Medicare Secondary Payer Questionnaire (MSPQ).
• Ensures coordination of benefits and assignment of Hospital Account Record (HAR).
• Follows standard operating procedures for institution and center.
• Protects the security and confidentiality of patient information at all times.

EDUCATION: Required: High school diploma or equivalent.

Preferred: Associate degree or bachelor's degree would be a plus.

EXPERIENCE: Required: Three years of relevant work experience. May substitute additional education for required experience on a one-to-one basis.

Preferred: At least one year of recent patient care or patient-facing experience would be a plus.

OTHER: Required: Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.