Warehouse Manager

Job Description

Job Description

About SANS

Founded in 1989, SANS Institute (SANS) began as a cooperative research and education organization. Over the next 25 years, it grew to become the most trusted and widely recognized provider of information security training and certification in the world. Today, SANS has served more than 300,000 cybersecurity professionals around the world, with more than 60,000 earning Global Information Assurance Certification (GIAC) security certifications—the leading certification that provides assurance to employers that their people and prospective hires can do the job. 

At the heart of SANS is a community of practitioners, from auditors and network administrators to CISOs, who share their lessons learned and collaborate on solutions to the challenges they face. These experts, working across corporations, government agencies, and universities, come together to support and strengthen the global information security community.

Why SANS?

At SANS, our culture is defined by three pillars: Mission, Brand, and People.

• Our Mission is to hire people who understand the importance fighting against cybersecurity threats.
• Our Brand reflects a commitment to delivering the highest quality training. 
• Our People are grounded in a culture of fairness, honesty, customer focus, and a pragmatic approach.

What You’ll Achieve at SANS

We are seeking a Warehouse Manager to join our Beltsville Warehouse team. This role plays a key part in 

ensuring customer orders are fulfilled safely, accurately, on-time, and in-full while maintaining a highly organized and efficient operation at the Beltsville, MD warehouse.  This role is critical to SANS’s ability to deliver a world-class training experience by ensuring every student and every event receives the right materials, on time, every time. 

As a  Warehouse Manager , you will:

• Manage daily warehouse operations including receiving, storage, inventory control, order fulfillment, and shipping activities.
• Enter incoming non-Odoo orders. Review incoming Sales Orders for accuracy.
• Establish daily priorities to balance workload and resources. Monitor order queues and address issues that may impact customer commitments.
• Manage fulfillment of Live training course orders, including releasing orders and coordinating deliveries with print vendors to ensure correct items, quantities, and shipping details.
• Oversee storage, tracking, inspection, and readiness of rental equipment. Ensure returned equipment is properly inspected, processed, and prepared for future use.
• Manages costs for shipping and warehouse operations.
• Identify and implement process improvements supporting the operating plan.
• Ensure the building is safe, clean, secure, and well maintained. Lead the safety culture on-site by ensuring OSHA compliance, safety audits, and incident reviews.
• Coordinate facilities maintenance requests with the landlord and other service providers. Act as the point-of-contact with the landlord.
• Resolve customer service issues that involve fulfillment and shipping issues in a professional manner.
• Ensure compliance with company policies and applicable regulations.

Leadership and Team Development

• Lead the team of people – both on-site and remote – who enable the customer and staff order fulfillment, logistics, and procurement processes for SANS.
• Develop operating plans for safety, cost, quality, and delivery performance.
• Ensure that the team is well-trained and qualified to complete their work efficiently and effectively.
• Provides leadership and operational oversight for warehouse activities and may assist with order fulfillment during peak business periods or to ensure operational continuity.
• Conduct one-on-ones with direct reports to provide feedback, coaching, and development. Provide performance reviews as required.
• Maintain warehouse procedures, standard work instructions, and operational documentation.

Inventory Control

• Own inventory accuracy across all locations and inventory categories.
• Maintain inventory accuracy through effective controls, transaction discipline, and process compliance. Investigate discrepancies and implement corrective actions.
• Manage the order and supply levels at SANS’s printer partners. Monitor their processes to ensure on-time order fulfillment and prevent stockouts.
• Act as the system administrator for the ERP system (Odoo) for SANS. Manage user access, system configuration, and data integrity in Odoo.  Expected to develop deep expertise in Odoo and serve as the internal subject matter expert and primary liaison with SANS’s Odoo partner.
• Perform other related duties as assigned.

What We’re Looking For

Every SANS employee brings something unique. For this role, we’re looking for candidates with:

• 2+ years of supervisory experience with demonstrated strong leadership, organization, and problem-solving skills.
• Ability to prioritize competing demands in a fast-paced environment.
• Strong written and verbal communication skills, especially with customer-facing experience.
• Demonstrated success leading and coaching a team of people and meeting business objectives.
• 5+ years of warehouse, distribution, or logistic experience.
• High School diploma or equivalent.
• Experience working with ERP systems performing both inventory management and order fulfillment.
• Able to regularly lift up to 50 pounds.
  
• Unrestricted authorization to work in the USA; visa sponsorship is not available.

Preferred qualifications include:

• Associate or bachelor’s degree.
• Experience using Odoo.
• Prior customer service experience.
  

Benefits and Perks of Working at SANS

We’re committed to fair and equitable compensation. The expected salary range for this position is $90,000 - $110,000, plus bonus eligible , depending on geographic location, skills, and experience. At SANS, pay equity and transparency are priorities.

We offer a comprehensive benefits package that supports your total well-being so you can be and deliver your best.

This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Financial Benefits : Competitive base salary, bonus opportunities, and a 401(k) plan with company match.

• Health & Wellness : Robust medical, dental, and vision plans; company-provided short term disability; optional long-term disability, supplemental life and AD&D insurance for employees and dependents; voluntary benefits including accident insurance and identity theft protection; fitness and wellness programs; and a company paid employee assistance program (EAP).
• Time Off & Flexibility : Generous paid time off, including volunteer time.
• Learning & Development : Access to professional development and SANS training opportunities.

Flexibility and Balance at SANS

We support our colleagues with the tools and flexibility they need to thrive, both professionally and personally. As a primarily remote work environment, we are committed to maintaining strong connections, collaboration, and a vibrant culture across virtual teams. While most roles operate remotely, some positions may require occasional in-person presence depending on role-specific or business needs.

SANS is an Equal Employment Opportunity Employer

SANS is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federal, state, or local protected class.

If, because of a medical condition or disability, you require a reasonable accommodation during the application process, or to perform the essential functions of a position, please contact SANS Human Resources.

US Job Seekers: Click here to view the “Know Your Rights” poster.

SANS complies with all applicable state and local laws regarding the consideration of applicants with arrest or conviction records. For positions governed by federal and/or state banking regulations, SANS will adhere to relevant requirements when evaluating candidates with criminal histories.

Employment eligibility in the United States is required. SANS does not provide visa sponsorship for this position.