Admissions Coordinator (NOC)

Job Description

Job Description

We are seeking a compassionate, detail-oriented Admissions Coordinator to join our team at Thrive Behavioral Hospital. Reporting directly to the Director of Admissions, this role plays a key part in facilitating smooth and efficient patient admissions while ensuring insurance and payor documentation is accurate and complete. You’ll be a vital liaison between our admissions, marketing, and clinical teams—providing outstanding support to new patients and their families.

Shift: Night

Key Responsibilities:  

• Provide excellent customer service via phone and in-person interactions

• Promptly answer and return calls in a courteous and professional manner

• Verify insurance eligibility and benefits through online portals and direct communication with payors

• Coordinate with internal departments to ensure a seamless admissions process and proper care coordination

• Maintain required authorizations and notify insurance carriers of patient admissions

• Support the admissions and marketing teams to improve communication and streamline the intake process 

Preferred Qualifications:  

• 1+ year of experience in a behavioral health or hospital setting

• Prior knowledge of Medicare, Medicaid, and commercial insurance plans

• Experience with insurance verification, pre-authorizations, and utilization management

• Strong customer service and communication skills

• Ability to multi-task in high-pressure, time-sensitive situations

• Familiarity with PCC and medical terminology

• Proficient computer and word processing skills 

Minimum Requirements:  

• High School Diploma or GED

• Must be able to pass a fingerprint background check and drug screening