Customer Care Representative

Overview

Are you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Customer Service Role at Snap-on could be for you! Snap-on's Customer Care Center is currently hiring CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. We are currently looking to fill positions in our Crystal Lake Contact Center. Shift time will be 11:00 am to 7:30 pm Monday through Friday.

Benefits and Perks

* $20.50/hour

* Opportunity to earn Sales Bonus ($200-$750) each month

* Hybrid Work From Home program (up to 10 days each month based on metric performance)

* Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)

* Employee Assistance Program

* Full medical with options for Dental and Vision

* 401k with company match

* Employee Stock Purchase Program

* Employee Purchase Program

* Pension

* Ability to bid on other shifts based on job performance

* Annual raises and bonuses (dependent on profitability of the business)

Responsibilities

* Receive and resolve customer interactions.

* Expedite orders through production plants, vendors and distribution centers.

* Provide technical product, statement and order management support.

* Add value by offering promotional products on every call.

* Provide Sales Support to customers.

* Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.

* Respond to customer requests for quotes and product information.

* Work to resolve customer service issues.

* Process customer orders into ERP system.

* Generate, update and close customer notes in CRM database.

Qualifications

* High school diploma or equivalent.

* Multi-task with accuracy and promptness in a busy call center environment.

* Ability to consistently maintain a professional and positive attitude when dealing with customers and franchisees.

* Proficient data entry skills.

* Computer skills: basic knowledge of Microsoft Office.

* Ability to interface cooperatively with the customer service team and all related departments.

* Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.

Snap-on is a government contractor covered by the Federal Drug-Free Workplace Act. As such, all applicants who receive an offer of employment will be required to pass a drug screen and background check post offer.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran