Night Auditor - Hotel

Description A night auditor acts as a combined front desk agent and accountant for a hotel during the overnight shift (typically 11 p.m. to 7 a.m.). They check guests in/out, handle security, and reconcile the day’s financial transactions, balancing accounts, posting room charges, and generating reports for management. Core Responsibilities Financial Auditing: Reconciling the day’s financial activities, closing out the business day in the Property Management System (PMS), and preparing daily reports on revenue and occupancy. Front Desk Services: Checking guests in and out, answering phone calls, handling inquiries, and managing reservations. Security & Safety: Acting as the primary security for the hotel overnight, including but not limited to handling emergency situations while remaining calm, performing property checks and maintaining guest safety. Guest Service: Addressing guest needs, resolving complaints, providing concierge services, and managing guest requests. Key Skills Required Attention to Detail: Critical for balancing accounts and detecting errors. Computer Proficiency: Experience with hotel operating systems and financial software. Customer Service & Independence: Ability to assist guests professionally while working independently. Night Auditor Qualifications Reliability Customer Service Attention to detail Verbal & Written Communication Teamwork Troubleshooting & Problem Solving Professionalism Punctuality Education and Experience Requirements High School Diploma or equivalent Prior hotel or resort experience preferred Familiarity with Hilton POS software, guest messaging and Ambiance, a plus #J-18808-Ljbffr