Senior Desktop Support Tech - System Engineer (Hybrid)

Job Title: Senior Desktop Support Tech - System Engineer

Location: Philadelphia, PA (hybrid, with travel to client sites from North Jersey to Delaware)

Duration: Direct Hire Full-Time

Job Description:

This position will provide system engineering support to clients, while operating a variety of on-premise and cloud-based network technologies. As a mid-level System Engineer, you will primarily be responsible for responding to device and client generated support tickets. These range from service requests (move, add, change, delete) to troubleshooting and break/fix tickets. Additional duties may include assisting with the network specific components of client on-boardings and disaster recovery tests.

Key Responsibilities:

• 50% ticket-based service requests and break/fix.
• 50% other activities (on-boarding clients, on-site maintenance, infrastructure planning, etc.).
• Part of team on-call rotation.
• Valid Driver License and operable vehicle.

Minimum Education and Experience:

• Minimum 3 years of experience in a system engineer role, preferably in a managed service provider environment.
• Prior help desk support and/or customer service experience.
• Working experience with TCP/IP route/switch technologies.
• Working experience with network security technologies such as firewalls, routers, and VPNs including Cisco, and FortiGate firewall products.
• Strong knowledge of Microsoft Server, Office 365 and Azure admin.
• Advanced understanding of operating system network administration (Microsoft shop mainly).
• History of clean and consistent network racking, cabling, and labeling practices.
• History of creating and maintaining robust network documentation (diagrams, port maps, etc.).
• Excellent logical troubleshooting skills.
• Ability to contribute to a team as part of an on-call rotation.
• Ability to lift objects up to 50 lbs.

Preferred Qualifications:

• The following are not required but a plus:
• Industry vendor certifications (Microsoft, Cisco, FortiGate, etc.).
• Experience with Microsoft Server 2003 and newer server environment.
• Experience with PowerShell, similar scripting languages.
• Experience with Hospitality POS solutions.

Soft Skills:

• This job is ideal for someone who is:
• Dependable more reliable than spontaneous.
• People-oriented enjoys interacting with people and working on group projects.
• Detail-oriented would rather focus on the details of work than the bigger picture.
• Autonomous/Independent enjoys working with little direction.
• High stress tolerance thrives in a high-pressure environment.

Skills: