Automotive Parts Advisor (Full Time)

Job Description

Job Description

Join a Family-Owned Company Where Your Work Matters!

Do you know your way around automotive parts and enjoy helping people find exactly what they need?

The Jack Giambalvo Family of Dealerships (Mazda) is looking for a Parts Advisor to join our team! Parts Advisors play an important role in keeping our dealerships moving — helping customers, supporting our Service and Parts teams, and making sure technicians have the right parts to get the job done.

If you're knowledgeable about automotive parts, enjoy working with people, and thrive in a fast-paced team environment, we'd love to meet you!

For more than 50 years, Jack Giambalvo has been a trusted name in the York and Hanover communities. Today, our family-owned company operates 9 locations and employs more than 340 people.

Our vision is BEST OF CLASS, and we strive to live that out every day — in the way we serve our customers, support our employees, and work together as a team.

We believe in creating a family-like culture where people are treated with respect, hard work is recognized, and employees have opportunities to learn, grow, and build long-term careers.

You'll have the opportunity to work in a new, state-of-the-art Mazda facility, surrounded by a team that takes pride in what they do and a company that has been part of the community for more than five decades.

Competitive pay based on experience

Paid training and opportunities for continued learning

Employee vehicle purchase and service discounts

A supportive, team-oriented work environment

Career growth opportunities within a growing dealership group

Stability with a 50+ year, family-owned company

The opportunity to work alongside experienced automotive professionals

As a Parts Advisor, you'll help ensure customers, technicians, and dealership departments have the parts they need — when they need them.

Assist retail and wholesale customers with identifying and purchasing the correct parts

Recommend related or companion parts and accessories when appropriate

Answer phone calls and provide pricing, availability, and product information

Pull and prepare parts for customers, technicians, deliveries, and shipments

Check inventory and order parts that are not currently in stock

Assist Service Technicians in identifying and obtaining parts needed for repairs

Notify the appropriate team members and customers when special-ordered parts arrive

Assist outside sales representatives with orders and customer requests

Prepare daily parts for shipment, delivery, or customer pickup

Follow up on backorders and special orders

Solicit and maintain relationships with assigned wholesale accounts

Process parts returns and credits according to dealership procedures

Ensure proper documentation and authorization for charge and tax-exempt sales

Provide friendly, professional, and efficient service to customers and dealership departments

Maintain accurate records and follow dealership processes

Keep the Department Running Smoothly

You'll also help keep the Parts Department organized, efficient, and ready to serve our customers by:

Keeping front and rear counter areas clean and organized

Assisting with inventory and lost-sale tracking

Staying current on new products, parts, and product updates

Participating in dealership and manufacturer training programs

Maintaining a clean and organized workspace

Assisting with local parts deliveries as a backup driver when needed

We're looking for someone who is friendly, dependable, organized, and comfortable working with both customers and a team of automotive professionals.

Previous automotive parts department experience preferred

Previous sales or customer service experience preferred

Knowledge of automotive parts and terminology

Strong communication and customer service skills

Ability to work effectively in a fast-paced environment

Strong attention to detail and organizational skills

Ability to manage multiple customers and requests at the same time

Professional appearance and positive attitude

Valid driver's license and good driving record

High school diploma or equivalent

Automotive experience is a plus, but we're also willing to train the right person who has the right attitude, work ethic, and desire to learn.

Be Part of Something Bigger

At the Jack Giambalvo Family of Dealerships, we're proud of the people who make our dealerships successful.

Whether you're an experienced Parts Advisor or you're looking to take the next step in your automotive career, you'll have the opportunity to learn, grow, and become part of a company that has been serving our community for more than 50 years.

We're building a BEST OF CLASS team — and we'd love for you to be part of it.

Apply today and join the Jack Giambalvo family!

Jack Giambalvo Family of Dealerships is an equal opportunity employer.