Manager, Attendee Experience and Hospitality, Lion Holdings

Manager, Attendee Experience And Hospitality

You don't just run events, you create moments people talk about for years. You thrive in high-stakes, high-energy environments. You obsess over every detail. You anticipate needs before they arise. And you take full ownership from concept to curtain call. If you've ever walked into a world-class experience and thought, "I could elevate this", this role is for you! We are looking for a Manager, Attendee Experience and Hospitality to design and deliver world-class experiences across our event portfolio: from intimate, high-profile gatherings to large-scale conferences with 10,000+ attendees. You will own the entire attendee journey, shaping how our clients feel at every touchpoint: before, during, and after each event. This is a high-impact, high-visibility role at the center of our ecosystem, collaborating across media, events, consulting, and technology.

Job Responsibilities Experience Design and Strategy

• Designing the end-to-end attendee journey, ensuring every interaction reflects a premium intentional experience
• Develop and implement VIP and tiered hospitality strategies
• Create memorable "wow moments" that elevate our brand and differentiate our events

Hospitality and Guest Experience

• Own all front-of-house experiences including:
• VIP dinners, networking receptions, hospitality lounges
• Meet-and-greet experiences and curated interactions
• Design and manage attendee gifting programs (VIP, speakers, attendees)
• Oversee concierge-level communications before and during events

Food, Beverage and Environment

• Lead food & beverage strategy, including BEO development and execution
• Partner with venues and culinary teams to deliver elevated dining experiences
• Design physical environments (layout, flow, ambiance, décor, seating)

VIP and Talent Experience

• Manage hospitality for VIPs, speakers, and high-profile guests
• Oversee hotel rooming lists, accommodations, and backstage/green room environments
• Ensure seamless, white-glove experiences for top-tier attendees

Cross-Functional Leadership

• Collaborate with Operations, Production, Sponsorship, Marketing, and Sales
• Align the experience strategy with overall business and brand objectives

What Success Looks Like (First 12 Months)

• Redesign and elevate the attendee journey across our flagship events
• Implement a tiered VIP experience model that increases premium ticket value and retention
• Achieve top-tier attendee satisfaction (NPS/experience ratings in top quartile)
• Deliver consistently high-end, detail-oriented experiences at scale

Job Qualifications

• 5+ years of experience designing and executing high-end experiences (luxury hospitality, large-scale events, experiential marketing)
• Demonstrated experience supporting events ranging from intimate VIP gatherings to large conferences (5,000+ attendees)
• Strengths in creative vision (experience design) and execution (logistics, details, operations)
• Portfolio of work demonstrating high-end, curated experiences
• Experience with BEOs, rooming lists, seating charts, and hospitality logistics
• Strong Excel skills (tracking, planning, attendee management)
• Experience with project management tools (e.g., Monday.com or similar)
• Ability to build presentations, mood boards, and experience concepts

Traits That Win in This Role

• Obsesses over guest experience and details
• Strong design taste and aesthetic judgment
• Anticipates needs before they arise
• Operates with urgency, ownership, and high standards
• Comfortable operating in fast-paced, high-pressure environments

This Role is Best Suited For Candidates with experience in:

• Luxury hospitality (hotels, high-end experiences, VIP services)
• Large-scale conferences or premium experiential events
• Designing, not just coordinating, client experiences

Candidates whose experiences is primarily limited to smaller-scale or logistics-only roles may find this position less aligned. Our programs operate at a level that requires strategic thinking, luxury hospitality awareness, and experience serving high-profile clientele at scale. Compensation: Salary + Performance-Based Bonus, Comprehensive Benefits Package. Final compensation will be determined based on experience and skills and may vary from the range listed above. Valuetainment is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.