Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 4 day work week
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2017 and is a close-knit team of three who work together in a supportive, family-oriented environment. Before becoming an agent, I had a background in recruiting where I specialized in placing physicians. That experience gave me a strong appreciation for building relationships, identifying talent, and helping people succeed.

Im a proud Texas Tech graduate and a proud husband and dad. Family plays a big role in my life and influences the culture Ive built within our office. We stay involved in the community by supporting and participating in multiple charitable organizations. Giving back and staying connected locally is important to both me and our team.

We offer a four-day work week, team-building events, goal-based incentives, and a strong commitment to work-life balance. Creating an environment where people can work hard while still enjoying life outside the office is something I value.

Our culture is family-oriented and supportive. Were looking for someone who is reliable, coachable, personable, and a self-starter. If you enjoy working with people, taking initiative, and being part of a team that supports each others success, this could be a great place to grow your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jason Ruiz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.