ServiceTitan Program & Integrations Manager

About the Role

The ServiceTitan Program & Integrations Manager coordinates ServiceTitan adoption across the organization, providing hands-on implementation and integration support alongside ongoing user training and feature adoption programs. You will own new partner onboarding and system integrations, maintain platform standards, and ensure all partners achieve maximum value from ServiceTitan through effective training, adoption programs, and consistent support. This is a high-travel, field-facing role for someone who is technically sharp, operationally minded, and energized by helping partner teams get more out of the tools they use every day.

Key Responsibilities

• Integration & Implementation
• Drive the integration of ServiceTitan for new partners, ensuring efficient data migration, minimal disruption, and swift adoption according to LSP standards.
• Collaborate with finance, data counterparts, and external ServiceTitan consultants to establish and maintain standardized configurations across the platform.
• Own and manage ServiceTitan-Sage integration projects, aligning financial data and systems across the platform and supporting the accounting team throughout the process.
• Regularly review and clean up data in ServiceTitan and legacy systems to maintain data integrity across all partner entities.
• Manage relationships with ServiceTitan specialists and internal stakeholders to ensure smooth integration and ongoing support.
• Track KPIs related to integration timelines, data integrity, and early adoption milestones for new partners.
• Program Management & Feature Adoption
• Partner with the Technology team to execute a comprehensive ServiceTitan feature adoption program for all partners, facilitating the rollout of new features with effective communication, training, and change management.
• Provide ongoing support for ServiceTitan implementations with a focus on user training, system configurations, and workflows.
• Act as the primary onsite project coordinator and point of contact for ServiceTitan implementation strategy, process, and feature adoption across the platform.
• Provide end-user support related to Model Tenant workflows, configurations, and best practices.
• Track KPIs related to training effectiveness, user competency, and feature adoption, using insights to prioritize program improvements.

Qualifications

• Bachelor's degree in project management, technology, or a related field
• 4+ years of experience in project management, software implementation, or software support roles
• 3+ years of hands-on ServiceTitan experience required; STCU certification and familiarity with Sage a plus
• Proficiency in data cleanup, maintenance practices, and user role and permission management within ServiceTitan
• Proven ability to manage complex, multi-party implementation projects and deliver results on time
• Excellent communication, training delivery, and organizational skills
• Strong collaborative relationship-building skills across diverse internal and external stakeholders
• Familiarity with KPI tracking and data-driven decision making
• Proactive and adaptable with the ability to thrive in a fast-paced environment
• High willingness to travel to partner company locations across the platform

Who You Are

You are a clear communicator who puts employees and partners first, a creative problem-solver who doesn't let things linger, and someone who moves fast without cutting corners. Above all, you hold yourself to a higher standard. In your work, your judgment, and how you treat people.

What Onboarding Looks Like

In your first 30 days, you will learn the platform's ServiceTitan configuration standards, integration processes, and partner company landscape while building relationships with the Technology team, finance counterparts, and key partner contacts. By day 60, you will be contributing independently to active integration workstreams and training programs and have identified the most critical adoption gaps across your assigned partners. By day 90, you are the trusted ServiceTitan resource for your partner set, running a consistent integration and training cadence, tracking outcomes with rigor, and delivering usage data that helps operational leaders make better decisions.

The 5 Big Things — What Success Looks Like

1. New partners integrate cleanly and on time: Success means newly acquired companies are onboarded onto ServiceTitan efficiently, with accurate data migration, correct configuration, and a local team that is operational on the platform without significant disruption.
2. Feature adoption improves consistently across the platform: Success means partners are using more of ServiceTitan over time, adoption rates trend upward across key modules, and that usage shows up in scheduling efficiency, dispatch performance, and financial reporting accuracy.
3. Local teams are trained and confident: Success means partner employees at every level understand how to use ServiceTitan effectively for their role, training programs are practical and relevant, and user competency scores improve measurably after each engagement.
4. Data is clean and systems are reliable: Success means ServiceTitan data is accurate and well-maintained across all partner entities, financial system integrations run without persistent errors, and operational reports reflect reality.
5. Partners reach out to you, not around you: Success is a partner GM or local administrator who contacts you proactively when they have a ServiceTitan question or issue, because you have built the credibility and responsiveness that makes you the go-to resource rather than a last resort.

About Legacy Service Partners    

Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states and we're growing fast. We exist to serve our partners and fuel their success: providing the resources, infrastructure, and expertise that help local brands better serve their employees, customers, and communities.    


We operate at the speed of a startup with the backing of an institutional investor. Our culture is built on three values we live every day: We Win Together, Today Not Tomorrow, Performance Not Politics. That means performance pay tied directly to results, real benefits you'll actually use including fully employer-paid medical, dental, and vision options, a 401(k) with company match, and continuous investment in your growth through training and education stipends.    


If you want to do meaningful work at scale, you’ve found the right place.

Equal Opportunity Employer


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