Supervisory Medical Support Assistant

Allied Health Professional

Major duties included but not limited to:

• Plans, assigns, prioritizes, directs, and evaluates the work of subordinate staff to ensure efficient daily operations and timely completion of Community Care administrative functions.
• Performs supervisory personnel responsibilities, including interviewing and recommending candidates for selection, establishing performance standards, conducting performance evaluations, initiating personnel actions, and addressing employee performance and conduct issues.
• Develops and adjusts staff schedules, manages tours of duty and overtime, approves and certifies timecards, and ensures appropriate staffing and workload distribution to meet operational needs.
• Oversees Community Care administrative processes, including consults, referrals, notifications, authorizations, and documentation activities, to support timely and accurate coordination of Veterans' healthcare services.
• Monitors workload, referral processing timeliness, initial appointment timeliness, and other performance measures; analyzes operational data and prepares reports to identify trends and areas requiring improvement.
• Identifies staff training needs, coordinates employee orientation, provides technical guidance, and ensures staff competency in Community Care processes, administrative procedures, and customer service requirements.
• Develops and updates standard operating procedures, identifies workflow deficiencies, implements process improvements, and ensures adherence to applicable VA policies, procedures, and regulatory requirements.
• Resolves complex administrative and customer service concerns, addresses workplace conflicts, and promotes effective communication and positive experiences for Veterans, employees, and community healthcare partners.
• Collaborates with clinical and administrative leadership, conducts staff meetings and huddles, establishes operational priorities, and coordinates with internal and external stakeholders to support organizational goals.

Work Schedule: Full-Time, Monday through Friday, 7:30am - 4:00pm or 8:00am - 4:30pm

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Functional Statement #: 53373F

Permanent Change of Station (PCS): Not Authorized