Patient Navigator/Patient Access Representative/Medical Receptionist

Job Description

Job Description

Job Description: Patient Navigator Specialist

Job Summary

We are seeking a Patient Navigator Specialist to assist patients with appointment scheduling, insurance verification, prior authorizations, and general inquiries. The ideal candidate will have healthcare scheduling experience, strong customer service skills, and hands-on experience with Epic.

Key Responsibilities

• Handle high volumes of inbound calls and complete outbound calls and patient follow-ups.
• Schedule appointments across multiple medical service lines.
• Verify insurance coverage and maintain accurate patient demographic and financial information.
• Review, process, and obtain prior authorizations as required.
• Follow up on pending or denied authorizations and communicate updates to patients and clinical departments.
• Respond to patient inquiries and provide excellent customer service.
• Maintain centralized work queues and update patient account information.
• Explain insurance benefits and estimated patient financial responsibilities.
• Maintain patient confidentiality and follow organizational policies.
• Assist with employee onboarding and training as needed.

Required Qualifications

• Minimum 2 years of experience in an office, hospitality, or customer service environment.
• Minimum 2 years of Patient Access or healthcare scheduling experience.
• Experience with appointment scheduling, insurance verification, and prior authorizations.
• Hands-on experience working with Epic.
• Knowledge of medical terminology.
• Basic proficiency in MS Word, Outlook, and Excel.
• Typing speed of at least 35 WPM.
• Excellent verbal and written communication skills.
• Ability to multitask and work efficiently in a high-volume environment.

Preferred Qualifications

• Certified Revenue Cycle Representative (CRCR) or Certified Patient Access Specialist (HBI).

\nCompany Description

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.

Company Description

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.