Associate Director

Associate Director Third-Party Delivery
Field Support Remote with periodic travel Full-Time Salaried Exempt Reports to the Chief Marketing Officer

Aloha! At Hawaiian Bros Island Grill we take our purpose seriously: spreading positivity through the Aloha Spirit grounded in six values: Mutual Respect Harmony Gratitude (Mahalo) Integrity Innovation and Fun. Were looking for an Associate Director of Third-Party Delivery to join our Field Support ohana.

Position Purpose

The Associate Director of Third-Party Delivery owns the day-to-day performance of a significant sales channel: Uber Eats DoorDash and Grubhub across every company and franchise restaurant. This role exists to make that channel more profitable restaurant by restaurant and to make sure the platforms live up to what they promised. The AD leads daily partner engagement and supplies analysis recommendations and negotiation support while the CMO and executive leadership retain senior partner relationships and major negotiations.

The AD independently sets priorities and drives execution within approved strategy budgets and authority with strategic guidance rather than daily supervision. It is also a data mandate: the AD defines what the business needs to know resourcefully obtains and connects platform POS integration and settlement data proactively improves AI-assisted analysis and reporting and turns financial insight into decisions.

Key Accountabilities

1. Channel Profit by Restaurant (more profit dollars per restaurant year over year)

• Own delivery profit dollars by restaurant and platform: sales less commissions ads discounts refunds food packaging and relevant labor using Finance-approved definitions.
• Turn comparable-restaurant market and platform trends into a ranked list of opportunities by profit cost and ease.
• Secure operator approvals and resources for actions with owners dates and targets; remove barriers escalate stalled decisions and track results.
• Separate comparable improvement from new-unit growth and promotional lift; report what is real.

2. Partner Performance & Leverage (platforms held to their commitments with evidence)

• Lead daily partner discussions; challenge recommendations with evidence advocate for restaurant economics and pursue better support funding placement and execution.
• Audit every agreement in force (fees promotional support placement guarantees service levels) against what was actually delivered.
• Build the fact base for negotiations: contribution margin by tier ad spend vs. incremental orders menu-price and ranking effects.
• Escalate commercial and relationship issues to the CMO early with a recommendation attached.

3. Data Analytics & AI (reliable data supports clear decisions and action)

• Define data needs; secure and connect platform POS integration and settlement data; identify gaps and develop sound analytical approaches.
• Proactively improve approved AI-assisted workflows for analysis reporting and issue detection; demonstrate gains in speed accuracy or decision quality and validate findings.
• Investigate charges and pursue recoveries with partners with Finance validating accounting treatment and reconciliations.
• Deliver weekly restaurant scorecards and monthly leadership reviews covering profit sales orders marketing and operations with causes actions owners and dates.

4. Marketplace Marketing & Menu (every ad dollar measured on incremental profit)

• Own the approved promotional calendar by restaurant market and daypart; coordinate creative capacity and partner funding.
• Manage targeting bids placement and spend; define test comparisons budgets success measures and stop-or-scale decisions.
• Keep menus and availability accurate; model pricing offers and advertising scenarios distinguishing incremental transactions from shifted demand.
• Own pricing and bundle strategy by platform restaurant and market accounting for competitive pricing price sensitivity and contribution margin.
• Originate growth programs that drive trial and repeat orders and turn proven results into repeatable playbooks.
• Stay ahead of the platforms: track new tools ad products and merchandising options and recommend what to test or adopt.

5. Franchisee & Operator Partnership (findings that operators act on)

• Build trust with franchisees Territory Directors and GMs; tailor recommendations to differing priorities experience levels and concerns.
• Explain financial trade-offs address objections and earn commitment; secure participation in approved initiatives.
• Respect operator approval authority and influence through evidence and follow-through.

6. Restaurant Execution & Onboarding (no lost sales to avoidable errors)

• Monitor availability order accuracy cancellations refunds prep delays and recurring guest concerns by restaurant.
• Work root causes with Operations Ops Services and Technology so the same problem does not recur.
• Onboard every new restaurant to all platforms with menus pricing hours integrations and ordering verified before day one.
• Keep issue ownership and escalation paths clear so nothing is lost between the partner and the restaurant.

Measures of Success

• Profit per restaurant rising: year-over-year growth in delivery profit dollars per restaurant on a comparable basis system-wide.
• Actions land: agreed restaurant actions completed by their dates measured against baseline and scaled.
• Partners held to account: fees placements and promotional support verified against agreements; discrepancies recovered.
• Ad spend earns its keep: marketplace marketing measured on incremental profit; spend moved to what works within a quarter.
• Reliable data and reporting: restaurant data current validated with Finance and reported efficiently.
• Execution clean: cancellations refunds and downtime trending down; every new restaurant live and accurate on day one.

Key Working Relationships

Chief Marketing Officer Delivery Partners (Uber Eats DoorDash Grubhub) Franchise Partners & Territory Directors ED Ops Finance Ops Services & Technology Marketing Team

What You Bring

Required

• Bachelors degree or equivalent record.
• 3 years managing restaurant third-party delivery channels or partnerships for a restaurant company platform or agency.
• Hands-on delivery platform operations and marketing experience.
• Strong financial modeling and spreadsheet skills.
• Proven restaurant profit results across multiple locations.
• Demonstrated AI-enabled analytical or reporting improvement with validated outputs.
• Independently leads execution explains financial trade-offs adapts to operator priorities and influences action without authority.

Preferred

• Degree in business marketing finance or analytics; 5 years in restaurant delivery digital commerce or partnerships.
• Prior delivery service platform employment; franchise multi-platform POS/integration SQL or BI experience.
• Experience with experimentation and settlement audits.
• Has built a delivery scorecard from scratch and used it to win a fee placement or promotional concession from a platform.

Competencies We Look For

Channel Economics Data Fluency Commercial Skepticism Operator Credibility Independent Leadership Clear Communication

Mahalo for your interest in joining the Hawaiian Bros ohana!

Required Experience:

Director