Front Office Coordinator

Front Office Coordinator Location:

On-site | Flagstaff Surgical Associates Schedule:

Full-Time | Monday–Thursday: 8:00 AM–4:30 PM or 8:30am-5:00PM | Friday: 7:30 AM–4:00 PM Company Overview Flagstaff Surgical Associates is a busy medical specialty clinic offering high-quality care in Urology, General Surgery/Trauma & Critical Care, and Ear, Nose & Throat (including Allergy & Audiology). We are committed to delivering compassionate care and excellent patient experiences through our team of skilled physicians and advanced practice providers. Position Summary As a Front Office Coordinator, you are the first point of contact for patients and visitors. This role is critical in setting the tone for a positive patient experience while providing essential administrative support to ensure the clinic runs smoothly. Key Responsibilities Patient Check-In: Greet and assist patients with a welcoming, professional attitude. Collect all new patient paperwork via tablet. Verify and update patient demographics. Collect copays and outstanding balances. Ensure all required forms are signed before patients proceed to the back office. Communication: Answer and route incoming calls promptly and professionally. Return voicemails daily. Schedule appointments and respond to patient inquiries clearly and accurately. Scheduling & Insurance: Schedule appointments for specialty physician services. Verify insurance coverage based on referring provider information. Communicate scheduling details with patients in a timely manner. Chart Preparation: Review charts two weeks in advance to ensure all information is accurate, complete, and compliant. Confirm referrals, insurance verification, billing alerts, and balances. Prevent duplicate chart creation. Administrative Support: Monitor and distribute incoming faxes. Perform additional tasks as assigned by management. Required Skills and Qualifications Familiarity with medical terminology and insurance processes. Excellent verbal and written communication skills. Professional phone etiquette and customer service mindset. Strong attention to detail and ability to follow directions. Comfortable working with electronic health records and patient scheduling systems. Benefits Medical & Dental:

100% employer-paid for employees Vision:

Voluntary plan available 401(k):

With employer match Life Insurance:

$25,000 policy provided Long-Term Disability Plan Paid Time Off Membership Discounts