Sales Associate

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off

Sales Associate
Reports To: Store Manager / Assistant Store Manager

General Purpose
Process customer payments, manage the cash drawer, assist customers with orders, verify references, and help increase sales.

Essential Duties
Customer Service & Sales

●      Answer incoming calls politely and direct them to the right person.
●      Assist customers with choosing merchandise and completing order forms.
●      Verify customer information and schedule delivery times.
●      Follow up with customers within three days of delivery to ensure satisfaction.

Payments & Records

●      Enter all payments into the computer (in-store, delivery, or mailed payments).
●      Maintain responsibility for the cash drawer.
●      Create and maintain customer folders with up-to-date information.
●      Complete rental/lease agreements and enter them into the system.

Showroom & Inventory

●      Spend the first two hours of each day cleaning, organizing, and pricing the showroom.
●      Make sure products are clean, tagged, working, and ready for demonstration.
●      Prepare returned merchandise to be showroom-ready within 48 hours.
●      Ensure all pricing follows company guidelines.

Deliveries

●      Prepare items at least one hour before scheduled delivery.
●      Help plan delivery routes to reduce time and cost.

Advertising & Promotions

●      Understand current advertising campaigns and explain them clearly to customers.
●      Help maintain in-store advertising and hand-billing programs.

Other Duties
●      Keep track of remote controls and owner’s manuals for all inventory.
●      Assist in finding creative ways to attract new customers and increase agreements. 

Requirements
●      High school diploma, GED, or equivalent experience.
●      One year of retail experience.
●      Ability to lift up to 75 lbs. 

Required Skills
●      Strong accuracy and attention to detail.
●      Ability to follow verbal and written instructions.
●      Ability to handle customer conflicts professionally.
●      After training, strong knowledge of store electronics and mechanical products. 

Efforts, Demands, and Conditions
●      Work mainly in the store, with occasional work in customer homes.
●      Frequent walking, standing, bending, lifting, and using a hand truck.
●      Work with cleaning supplies and chemicals.
●      Must manage multiple tasks, adapt to changes, and work under pressure.
●      Extra hours before or after regular business hours may be required.
●      Must handle the stress of working with customers and various situations.
●      Attendance at company or Premier Corp. training sessions may be needed.

Relationships
●      Frequent interaction with customers, coworkers, and management.
●      Occasional interaction with suppliers and service partners.
●      Must communicate clearly and professionally with supervisors and peers.