Victim/Witness Advocate - 8129

Job Description The Victim Services Division of the San Francisco District Attorney’s Office is seeking qualified applicants for positions in the 8129 Victim Witness Investigator I job classification, functional title Victim/Witness Advocate. The Victim/Witness Advocate role is an in office, administrative role that involves working to support victims of crime dealing with crisis in the aftermath of a crime. While Advocates support victims, witnesses, and survivors during challenging circumstances, the role does not include providing clinical services, therapeutic counseling, or long‑term social‑work intervention. Instead, Advocates coordinate legally mandated services under the Victim‑Witness Assistance Program, pursuant to California Penal Code Section 13835 and the Victims’ Bill of Rights. Examples of job duties and responsibilities for all vacancies include but are not limited to: Advise and assist program participants in obtaining appropriate services, and refer them to professional psychological, health, medical, and social service care providers. Provide crisis intervention and emergency assistance to ensure timely and comprehensive responses to the immediate and long‑term needs of crime victims and survivors. Explain crime victims’ rights, the criminal justice system, and court proceedings, and provide information on case status and disposition. Assist in the preparation, verification, and submission of claims to the California Victim Compensation and Government Claims Board, and monitor claim progress and payment. Assist with arranging transportation for crime victims and survivors when appropriate. Conduct educational program presentations to City departments, community based partners, and residents in their communities. Provide translation services, orally or in written form, as required to meet division needs. Accompany crime victims and survivors to court proceedings and related hearings as needed. Become educated in and competently explain diversion, restorative justice practices, collaborative courts, and the importance of evidence based approaches within the criminal justice system. Actively participate in referrals to community based organizations and guide crime victims and survivors through the criminal justice process with the goal of promoting healing and recovery from trauma. Understand best practices in preparing victim impact statements and assist crime victims and survivors in crafting these statements to effectively communicate the impact of the offense to the court, including supporting opportunities for meaningful reconciliation when appropriate. Serve as a liaison between the department and members of the community when required. Please Note: Placement will be based on prior experience, certification, and team assignment rotations may occur on occasion based on business operational needs and remain at the discretion of VSD leadership. Qualifications Requires a minimum of one (1) year of training, education, and/or experience in social welfare, behavioral science, criminology, or a closely related field and responsible social service, criminal justice or advocacy experience. Note: One year of full‑time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40‑hour work week.) Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Desired Qualifications B.A. or higher in Social Work, Psychology, Sociology or closely related field, or equivalent experience. Training in domestic violence, sexual assault, human trafficking, crisis response, 40‑hour Entry Level Advocate, 24‑hour Advanced Advocate and/or Mandated Reporter certifications. Desired Experience And Knowledge Strong understanding of trauma recovery, victim advocacy, mental health services, the criminal justice system, court processes, and public safety. Familiarity with San Francisco’s diverse neighborhoods and their community based programs. Experience collaborating across government agencies and facilitating multi‑agency processes. Demonstrated ability to take initiative, work independently, operate flexibly in a fast‑paced environment, and manage a high volume of cases. Background in crisis‑intervention techniques and trauma‑informed practices. Ability to speak Spanish or Cantonese strongly desired. Knowledge, Skills & Abilities Ability to remain emotionally stable and professional under high stress, limited supervision, and rapidly changing situations; skill in handling sensitive and confidential matters appropriately. Proficiency in Word, Excel, Outlook, and PowerPoint (training will be provided). Ability to communicate clearly and effectively, both verbally and in writing. Knowledge of record‑keeping principles and accurate work documentation. Ability to identify and respond to the needs of crime victims and survivors, including providing emergency assistance and referrals to appropriate agencies and service providers. Ability to establish and maintain effective working relationships in a collaborative, multidisciplinary environment. Strong written and verbal communication skills appropriate for interaction with individuals from diverse educational, socioeconomic, and cultural backgrounds. Demonstrated initiative, maturity, integrity, accountability, and sound judgment. Experience working with communities impacted by violence. Additional Information All applicants are required to submit the following supplemental materials in a single Word or PDF file along with their application: Cover Letter Resume Training credentials verifying language skills or applicable experience Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement in the process. Additional supplemental materials may be requested during the recruitment process. Selection Procedures After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities, experience, and proficiency across skills relevant to the role. All candidates’ responses to the Supplemental Questionnaire are subject to verification. Verification of Education and Experience Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at Note Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility and/or, disqualification. What else should I know? Information About the Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Veterans Preference Right to Work Copies of Application Documents Diversity Statement Applicants will receive a confirmation email from View email address on click.appcast.io that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. #J-18808-Ljbffr City and County of San Francisco