Assistant Branch Manager

Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2025We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the fifth year in a row! The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1, and our culture is made up of more than great benefits and time off.Join the Credit Union 1 TeamIf you are highly motivated, friendly, and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path.Top reasons to begin a career at Credit Union 1:Get paid for NOT working 14 holidays each year!Paid Time Off (PTO) begins accruing day one of employmentTuition reimbursement for approved courses (after 90 days)Free Employee Assistance Program (EAP)Livongo Diabetes Management ProgramCareer growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.Excellent benefits packages including:Medical PPO insuranceHigh Deductible Health Plan (HDHP) and Health Savings Account (HSA)Dental & Vision insuranceLife, AD&D, short and long-term disability insurance (100% company paid)401(k) retirement and profit-sharing plan (must be 20 years old)401K MatchingFree Teledoc 24/7 Physician ServicesPet InsurancePaid Family Medical Leave (When FMLA Eligible)Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.Exclusive interest rate reduction for qualifying loan products.The Job at a GlanceThe Assistant Branch Manager (ABM) supports the Branch & Community Engagement Manager (BCM) with branch operations oversight, staff performance, and member service excellence. This role helps ensure the branch meets its financial, operational, and sales goals while maintaining compliance with policies and regulatory standards. Provides leadership, guidance, and support to team members, resolves member concerns, and ensures a smooth, efficient, and member-focused environment. The Assistant Branch Manager promotes CU1’s core values of Be Great, Be Engaged, Be Open, Be Nice.A Typical DayOversee daily branch operations, ensuring that cash handling, vault management, transaction processing, and branch security follow CU 1 policies and procedures, while adhering to regulatory requirements.Proactively lead, coach, and develop branch staff (tellers, relationship bankers, etc.), including scheduling, training, and supporting the Branch & Community Engagement Manager with the hiring process and performance reviews.Handle escalated member concerns (complaints, account problems, etc.), ensuring excellent service delivery, and supporting staff with complex member inquiries.Promote CU1 product adoption (loans, deposit accounts, services) by helping to identify sales opportunities; cross-selling and collaborating with branch staff to meet branch sales goals.Manage branches’ financial performance; monitor budget, control expenses, and contribute to meeting growth metrics (loan growth, share growth, product penetration, etc.).Prepare and analyze branch reports (sales, operations, performance metrics), conduct audits (e.g., cash drawer audits), and address any quality control issues.Serve as the branch leader in the absence of the Branch & Community Engagement Manager — making decisions, managing staff, and ensuring business continuity.Perform other duties and assist other employees as assigned.Lead the branch teams by ensuring a positive, inclusive, and collaborative work culture.What We Look ForBachelor’s degree in Business Administration, Organizational Development or related field of study preferred. Will accept any suitable combination of education, experience and/or training.At least 2 years of relevant experience required, with a proven record of exceeding member expectations. Financial industry experience preferred.Location: 4 2nd Avenue N., Sauk Rapids, MN #J-18808-Ljbffr Credit-Union-1