IT Field/Depot Manager

Summary of Responsibilities

IT Field & Depot Manager will oversee our technology hardware storage, logistics, and deployment operations. This role will manage the full lifecycle of our IT assets—from receiving and inventory tracking to hardware imaging, staging, deployment, and end-of-life refurbishment. You will lead a dedicated team of depot technicians and logistics staff, ensuring that our organization and remote workforce remain seamlessly equipped with operational technology. 

Areas of Responsibility

• Depot Logistics
• Field Support
• Inventory Control
• Team & Space Management
• Hardware & Software support
• Quality Assurance
• Customer Support
• Compliance and Security

Essential Functions

Depot Logistics & Inventory Control

• Directs the safe receipt, storage, and retrieval of large-scale hardware, supplies, and bulk inventory.
• Manages the rapid allocation and dispatch of equipment (such as computer parts or repair kits) to remote technicians or client sites.
• Conducts stock checks and utilizes supply chain software to avoid both stockouts and excess materials.
• Supervises staff and organizes warehouse layouts to maximize efficiency.

Hardware Diagnosis and Repair

• Identifies hardware issues through troubleshooting techniques and diagnostic tools.
• Performs repairs and component replacements to ensure optimal functionality of computer systems, including desktops, laptops, servers, and peripherals.
• Software Installation and Configuration
• Installs, configures, and updates operating systems, drivers, and software applications according to company and client specifications.
• Ensures compliance with licensing agreements and security protocols.

Technical Documentation

• Maintains accurate records of repairs, parts inventory, and service history using designated tracking systems and documentation standards.
• Provides detailed reports on equipment status and maintenance activities.

Quality Assurance

• Conducts thorough testing and quality assurance procedures to verify the effectiveness of repairs and system upgrades.
• Ensures that all equipment meets performance benchmarks and reliability standards before being returned to service.

Customer Support

• Communicates effectively with clients and internal stakeholders to address technical concerns, provide status updates, and offer solutions to hardware and software issues.
• Provides technical guidance and assistance to end-users as needed.

Inventory Management

• Manages inventory levels of spare parts, tools, and equipment necessary for repair operations.
• Coordinates with procurement and logistics teams to ensure timely availability of components and supplies.

Technical Expertise

• Proficient in diagnosing and repairing hardware components such as CPUs, memory modules, hard drives, and motherboards.
• Familiar with software installation, configuration, and troubleshooting across multiple platforms, including Windows and macOS

  General Duties

• This role will be exposed to highly confidential internal and client information and will be subject to additional confidentiality requirements.
• Compliance and Security: Adheres to industry regulations, company policies, and best practices for data security, asset management, and environmental safety.
• Implements security measures to protect sensitive information and prevent unauthorized access to systems and data.

  Education and or Experience

• Bachelor's Degree preferred.
• 5+ years of experience in IT logistics.
• 10+ years of technical literacy experience.
• 3+ years of leadership or supervisory experience.
• Equivalent combination of education and experience will be considered.

License Requirements

Must maintain a valid local state driver's license in good standing at all times 

Travel Requirements

This position has up to 40% travel associated with its functions

Computer Skills

To perform this job successfully, an individual should have knowledge of the following systems, tools, and credentials:

• IT Asset Management (ITAM) databases.
• MS-900: Microsoft 365 Fundamentals.
• Apple Certified Support Professional (ACSP).
• CW University: Automate Service Tech, ScreenConnect Basics, PSA Help Desk Technician.
• CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent credentials are advantageous.