Guest Service Agent - Part Time

What You'll Do The Guest Service Agent is responsible for registration and check‑out, PBX operations, mail and message service while providing outstanding service to guests. The agent acts as an advocate for the hotel, creates personalized experiences, and develops relationships with guests that encourage repeat visits. Some of Your Responsibilities Include: Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional, and friendly manner. Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information. Complete all items on the appropriate (AM, PM, Overnight) checklist by the end of shift. Conduct pre‑assignment of hotel rooms, including VIPs, repeat guests, packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles with a completed lost & found report. Open, secure, and balance the daily shift bank including counting and verifying cash, check, and credit card transactions. Verify credit limit report. Monitor room availability throughout the day. Review daily selling status of the hotel using yield management system. Attend department meeting once a month. Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. What You Bring High school diploma or general education degree (GED) required. Previous experience in a Front Desk or customer‑facing role is preferred. Knowledgeable of the immediate area, services, attractions, and events. Flexible schedule, able to work evenings, weekends, and holidays. Work well under pressure, managing many arrivals and departures within a short period. Familiar with hotel systems and operations, and able to enter information accurately. Disclosures * The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. The range may be modified in the future and an employee's pay position within the range will be based on education, qualifications, certifications, experience, skills, seniority, location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs. * No amount of pay is considered wages or compensation until earned, vested, and determinable. The availability of any bonus, commission, or other compensation is at the Company's discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Equal Employment Opportunity We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and celebrate differences among people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders. For our complete EEO policy click here. #J-18808-Ljbffr