Project Support Specialist - Travel - Allentown, PA

Job Description

Job Description

​Salary:  $75,000 - $85,000

Other Forms of Compensation:

Pay Grade: 14 

Crothall Healthcare , a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at

Job Summary

The Regional Project Support Specialist - Travel supports the Patient Transportation and Patient Observation services through new business start-ups, account audits, project rollouts, program enhancements, and interim operational leadership support. This role partners with regional leadership, on-site management teams, and client stakeholders to implement assigned initiatives, stabilize operations, monitor performance, and support achievement of desired business, quality, compliance, and service outcomes. The position may provide temporary management support for accounts experiencing leadership vacancies or elevated operational needs and will serve in an operational support capacity for new and existing business as assigned. The role requires significant travel, generally 60-70%, based on business needs and assignments from regional leadership.

Essential Duties and Responsibilities:

• Support regional project work, including new business start ups, account transitions, project rollouts, process improvements, and program enhancements.
• Assist in developing, coordinating, and executing project plans, start-up plans, timelines, training materials, communication plans, and resources necessary for successful implementation.
• Monitor project progress, identify barriers, communicate risks, and recommend solutions to regional leadership and account teams.
• Support sales surveys, site tours, client presentations, and operational assessments as requested.
• Provide interim or supplemental management support for accounts experiencing leader vacancies, transitions, operational instability, or increased business needs.
• Support daily Patient Transportation/Observation operations, including service coordination, patient and customer satisfaction, program quality standards, productivity, and performance improvement.
• Support accounts in conducting internal audits, risk assessments, compliance reviews, and operational readiness assessments.
• Partner with on-site management teams to support orientation, initial training, ongoing training, and education of hourly staff, supervisors, managers, and management trainees.

Qualifications:

• High School Diploma or GED required.   Bachelor’s degree preferred.
• Patient Transportation/Observation, project management, account start up, operational leadership, or healthcare support services experience preferred.
• Required to complete and successfully pass a company-provided CPR or BLS class.
• Effective organizational and time management skills with the ability to multi-task, establish priorities, and execute assigned programs.
• General business acumen and ability to understand how operational performance, client relationships, staffing, and financial expectations connect to business outcomes.
• Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, Adobe, Outlook, and related business systems.
• Ability to travel approximately 60-70%, including overnight travel and extended stays, based on business needs and assignments from regional leadership.

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits. 

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1579934

Crothall Healthcare 

DANIEL J LAEMMLE 

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