Senior Quality Assurance Specialist - Automation

Job Description

Job Description

OUR COMPANY

We are more than a service provider; we are your partners in progress and a global leader in casino management system for the highly regulated payments, gaming, and financial services industries.

From the casino floor to the back office, we deliver a comprehensive casino cash management platform specializing in payments, automation, and loyalty. Each solution is meticulously engineered to streamline your operations and elevate the guest experience.

We believe that our success is defined by yours. We have facilitated over $50 billion globally and combine enterprise-level safeguards with a customer-first approach to ensure every innovation we build is as reliable as it is revolutionary. We are deeply committed to listening to your needs and collaborating on the next generation of industry solutions. At Passport, we don’t just follow industry standards; we create them together.

OVERVIEW

In this position you will help to ensure that the final product meets both the company’s and the customers’ expectations. You will support the customers software remotely from our Glendale office.

DUTIES AND RESPONSIBILITIES

General Duties:

Diagnose issues – identify, isolate, and track software issues throughout testing

• Create quality measurements to track improvement in products
• Execute quality improvement testing and activities
• Ensure products meet customer expectations
• Guide customers to solutions to optimize the customer experience
• Create reports documenting errors and issues for fixing
• Create and maintain written instruction reference manuals for to support customer software
• Work closely with the development team to improve new and existing features
• Maintain standards for reliability and performance of production software
• Support customer product remotely – new installations and diagnosing/fixing issues

QUALIFICATIONS AND EXPERIENCE

• Strong Verbal and written communication skills
• Strong analytical and intuitive problem-solving skills
• Meticulous and diligent attributes
• Great team player with the ability to work with minimal supervision
• Ability to articulate detailed technical concepts
• Strong time management and prioritization skills
• Proficiency with Windows OS and applications
• Ability to work a flexible schedule on call M-F 8AM to 8PM (PST)
• College degree preferred but not required.
• 2 years of work experience as part of a team

CERTIFICATES AND/OR LICENSES REQUIREMENTS

• No specific certificates or licenses are required.

PHYSICAL REQUIREMENTS

• This role is primarily office-based and involves regular interaction with team members and stakeholders.
• Occasional travel may be required to attend industry conferences, meet with clients, or visit company locations.

Passport Technology is an equal opportunity employer. We value diversity and encourage all qualified individuals to apply.