Associate III, Rodeo IT Support
Phillips 66
Phillips 66 & YOU - Together we can fuel the future As an Associate III, Rodeo IT Support at the Phillips 66 Rodeo Renewable Energy Complex, you will provide hands-on IT support to ensure reliable, safe, and efficient technology services for site-based operations and office users. This role is ideal for someone who enjoys troubleshooting, working directly with customers, and supporting critical systems in a dynamic industrial environment. This role is based at the Rodeo Renewable Energy Complex and supports the Complex, Midstream and Government Affairs facilities within the region. What You'll Do
- Provide day-to-day technical support for desktops, mobile devices, network connectivity, telecommunications systems, and business applications across the Rodeo site and nearby offices.
- Troubleshoot hardware, software, and system performance issues while maintaining accurate documentation and asset tracking.
- Collaborate with regional and central IT teams to support infrastructure activities, including hardware refreshes and system upgrades.
- Coordinate with vendors and internal partners to resolve incidents and complete work requests while adhering to safety and corporate standards.
- Identify opportunities for process improvements, share best practices, and participate in knowledge-sharing networks.
- Support critical systems through participation in an after-hours on-call rotation as required.
- Legally authorized to work in the job posting country
- High School Diploma or GED equivalent
- Willing and able to obtain a Transportation Worker Identification Card (TWIC). Information can be found at
- Possess a valid driver's license
- 1 or more years of experience in Information Technology or a related discipline, including troubleshooting Microsoft Windows operating systems
- Intermediate computer skills, including Microsoft Office and basic hardware installation
- Operate company vehicle on site premises and/or public roads
- Willingness to particpate in a rotational on call schedule
- Ability to meet physical and safety requirements, including lifting equipment and working in industrial environments
- Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs
- Able to lift an individual item weighing up to 30 lbs.
- Able to push/pull equipment on a cart of up to 100 lbs.
- Able to climb 4 or more flights of stairs to access field hardware
- Must be clean shaven to comply with the refinery safety facial hair policy
- Bachelor's degree in Management Information Systems, Computer Science, or a related field
- CompTIA A+ certification; CompTIA Security+ is a plus
- Experience supporting IT systems in refining, manufacturing, or industrial environments
- Demonstrated ability to manage multiple tasks, prioritize work, and follow defined procedures
- Strong initiative, accountability, and interest in learning new technologies
- Strong analytical, problem-solving, and customer service skills
- Ability to communicate effectively with business users and IT partners
- Annual Variable Cash Incentive Program (VCIP) bonus
- 8% 401k company match
- Cash Balance Account pension
- Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
- Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services
Vacancy posted more than 2 months ago
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