Sales Coordinator

Overview

Position Summary

The Sales Coordinator primarily supports Sales Executives and Sales Directors in their role to develop new business for Yusen Logistics. The position works closely with the branch operations, product teams, and the Sales Executives/Directors to support the full life cycle of the business development process as needed. This position is in a branch office of the International Freight Forwarding (IFF) Group.

Responsibilities

Essential Duties and Responsibilities

Account and Customer Service:

• Support Sales Executives and Sales Directors in delivering custom solutions, quotations, proposals, and other information to accounts by obtaining such information from operations, products, and other internal sources.
• Serve as the first point of contact for clients, internal operations and sales team.
• Assist Sales Executives and Sales Directors to ensure escalated customer inquiries related to sales opportunities are met by working with the operations, products, and U.S. and overseas offices.

Support of Sales Executives and Sales Director

• Assist Sales Executives in preparing proposals and quotes based on customer needs.
• Actively participate and assist Sales Executives with the implementation of new customers during the onboarding process.
• Support Sales Executives in creating and maintaining operational SOPs, as needed.
• Support the request for quotations (RFQ) and request for information (RFI) process lead by the sales team.

Qualifications

• Two years of experience in the Freight Forwarding Industry required.
• High School Diploma or GED required, associate’s degree preferred.

• High level of organizational and time management skills

• Prior sales experience is preferred.

• Demonstrated ability to provide excellent customer service.
• Outstanding problem-solving, prioritization and organizational skills.
• Excellent communication skills, both written and verbal.
• Ability to remain professional, confident, and patient at all times.

• Must be able to work effectively and contribute value with limited direction.

Essential Job Functions

• Maintain regular and punctual attendance.
• Interact with employees and customers in an appropriate manner.
• Use a computer for tasks such as making updates to CRM, communicating via email and voice.
• Present to customers and other stakeholders in a professional and effective manner.
• Comply with all Company policies and procedures.
• Proficient in Microsoft Office.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO 
• Eligible for bonus plan
• 7 Paid Holidays 
• Eligble for OT pay if applicable 
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas )

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only : Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s DepartmentFair Chance Act webpage.