Customer Service Rep. / Pizza Maker - Southside

Customer Service Rep. / Pizza Maker - Southside

Birmingham, Alabama, SDH Pizza, Inc.

About Us

Core Values distinguish a company's identity. They are the set of ethics and principles that govern a company's decision making and actions. They also serve as the foundation for the company culture, and the behaviors expected by its workforce. At SDH Pizza, Inc. those foundational values are:

Excellent Customer Service Along with delivering quality product and value, our customers service interactions must be guided by empathy, transparency, authenticity, and patience every single time. When we serve customers guided by these principles their experiences can go from satisfactory to exceptional!

Do the Right Thing Exercise good judgement by "doing the right thing" with each other, our customers, and others. We Do the Right Thing through five principles: Openness; Teamwork; Respect for Each Other; Respect for Our Customers; and Integrity. Strive to understand the impact of our decisions, and accept responsibility for our actions.

Operate Under the Platinum Rule Treat others the way that THEY want to be treated. We must foster an environment of mutual respect, where every team member, customer, and visitor to our stores, feels welcome and appreciated.

Accountability Owning the decisions made and their outcomes. Accountability more than simply acknowledging mistakes, but actively learning from them to drive positive outcomes. Taking ownership of one's actions help foster a culture of trust and improved morale.

Job Description

Calling all customer service superheroes! We're on a mission to assemble a dream team of dedicated Customer Service Reps. As the smiling face and cheerful voice of our company, you'll be the wizard behind the curtain, ensuring customer happiness through your magical powers of exceptional service and problem-solving prowess!

Your thrilling adventure as our Customer Service Rep includes:

• Becoming a master of multitasking by juggling customer interactions (phone and in-person) - it's like a fun game of customer service ping-pong!
• Transforming into a human encyclopedia of our products, helping customers find their perfect match and processing orders with the precision of a Swiss watch
• Joining forces with your fellow customer service avengers to conquer service goals and skyrocket customer satisfaction to new heights
• Embarking on a never-ending quest for knowledge about company policies, products, and services - consider yourself a student in the University of Awesome Customer Service
• Channeling your inner superhero to identify tricky issues and save the day by calling in backup from others when needed

Qualifications

• A silver-tongued communicator who can charm the socks off anyone (in person or in writing)!
• A customer service superhero with a friendly attitude that could melt the heart of Grumpy Cat
• Ability to juggle tasks like a circus pro in our fast-paced customer service circus
• Math skills sharp enough to calculate how many jelly beans are in that giant jar (and process transactions too)
• A problem-solving wizard who can turn frowns upside down faster than you can say "abracadabra"
• Attention to detail so keen you could spot Waldo in a sea of red and white stripes
• A team player who believes there's no "I" in "awesome customer service"
• Flexibility that would make a yoga instructor jealous (metaphorically speaking, of course)
• Previous customer service experience is like extra sprinkles on our sundae sweet, but not required!

Additional Information

At Domino's we value honesty, transparency, and accountability, and we want exceptional people like you to join our team! We do our best to "Put our People First" by making sure our work environment is safe and provides stability for our team members.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.