Director, Product Management- Enterprise AI

Director, Product Management – Enterprise AI Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms society and our industry. About the Team As a Director on the Associate Experience product team you will embark on the mission to connect customers in the Capital One enterprise (i.e., our employees, or Associates) with simple to use, digitally enriched experiences that are designed to enhance the associate experience. Capital One has a reputation of providing an industry leading customer experience, and is continuously pushing boundaries, surprising customers with solutions they never thought were possible. We strive to create the same unparalleled experience for our Associates, the employees of Capital One. About the Role As the Director of Product for Enterprise AI, you will establish a unified approach to AI that ensures a consistent user experience across our Associate Experience (AX) tooling. You will be responsible for building the trust necessary for our workforce to rely on AI, maximizing the return on our investments in our most used tools. By tying together active AI initiatives across AX, you will prevent costly silos and empower our associates to focus on value creation rather than navigating fragmented tools and knowledge sets. We are looking for a leader who blends product execution with strategic vision to build an ecosystem of seamless, agentic experiences. You will serve as the primary product interface between associate tooling, Developer Experiences, and our AI/ML teams, driving fast decision‑making and clearly communicating "in‑flight" activities to key stakeholders. In this Role You Will: Establish Strategic Vision: Own the AX AI roadmap and governance standards to manage risk, prioritize high‑value use cases, and ensure our infrastructure supports the broader Enterprise AI roadmap. Lead Product Execution: Direct a team focused on integrating core services with AI agents, utilizing agentic frameworks and orchestration protocols as the baseline for our vision. Drive User Enablement: Champion AI adoption through standardized prompt/interaction patterns and comprehensive enablement programs to drive workforce proficiency. Drive Cross‑Functional Alignment: Work seamlessly across lines of business (LOBs) to establish governance protocols, consolidate disparate AI initiatives, and build a cohesive ecosystem. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game‑changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross‑functional teams to solve customer problems and drive organizational alignment Basic Qualifications At least 7 years of experience working in Product Management Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration Preferred Qualifications Product expertise with best‑in‑class generative AI products (e.g., Claude, Gemini, Glean, etc.). Experience establishing and working with agentic frameworks and LLM orchestration protocols. Track record in defining long‑term AI strategy, roadmap prioritization, and implementing governance standards to manage AI risk. Experience managing product management teams, specifically leading and mentoring senior‑level direct reports. Strong background serving as a primary liaison between Product, Engineering, Data/ML teams, and senior executive leadership. Experience developing user enablement programs and standardizing interaction patterns for emerging technologies. Salary Chicago, IL: $209,500 - $239,100 for Director, Product Management. McLean, VA: $230,400 - $263,000 for Director, Product Management. New York, NY: $251,400 - $286,900 for Director, Product Management. Richmond, VA: $209,500 - $239,100 for Director, Product Management. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan. Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Equal Opportunity Employment Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. #J-18808-Ljbffr Capital One National Association