D365 CRM or Copilot/AI Technical Lead - Manager

Microsoft Dynamics Manager

At PwC, our people in business application consulting specialize in consulting services for a variety of business applications, helping clients optimize operational efficiency. These individuals analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics CRM at PwC will specialize in analyzing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilization of Microsoft CRM applications. Working in this area, you will enable clients to optimize operational efficiency and achieve their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

As part of the Business Application Consulting team, you will lead the design and implementation of innovative Microsoft Dynamics 365 solutions that drive client success. As a Manager, you will supervise and develop teams, mentor junior staff, and secure the delivery of exceptional work that meets client expectations while fostering meaningful client relationships.

Responsibilities:

• Lead the design and execution of Microsoft Dynamics 365 solutions
• Supervise and mentor team members to enhance their skills
• Deliver exceptional quality work that aligns with client needs
• Cultivate and maintain sturdy relationships with clients
• Oversee project timelines and manage client expectations
• Analyze complex requirements and develop creative solutions
• Foster a collaborative team environment that encourages growth
• Implement practices to improve service delivery and productivity

What You Must Have:

• Bachelor's Degree
• At least 8 years of experience
• Microsoft Dynamics 365 CRM certification

What Sets You Apart:

• CRM: D365 Sales, Marketing, Service Dynamics CRM preferred
• Demonstrating in-depth knowledge of Microsoft D365 CE
• Leading technical design sessions and documenting solutions
• Translating business requirements into well-architected solutions
• Managing data migrations and integration solutions
• Customizing and implementing Microsoft Dynamics 365
• Developing and utilizing Microsoft Power Platform solutions
• Excelling in team leadership and coaching staff
• Possessing experience working with Microsoft FastTrack team

Travel Requirements: Up to 60%