Insurance Claims Specialist

Insurance Claims Specialist

The Insurance Claims Specialist will be responsible for servicing auto loan accounts by managing physical damage and total loss claims. Auto Insurance Claims experience is required. Candidates must have hands-on experience handling auto insurance claims.

Essential Responsibilities:

• Follow and ensure compliance with all company policies and procedures as well as federal, state, and local laws/regulations.
• Process and file physical damage, total loss, and GAP claims with insurance agencies and other third party administrators.
• Issue Letters of Guarantee for assets declared as a total loss.
• Negotiate claim resolutions with insurance agencies and/or third party administrators to maximize recovery and minimize losses to the company.
• Analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company policies and procedures.
• Obtain repair estimates, and/or total loss or diminished values.
• Accurately and professionally document account information and collection activities.
• Consult with the legal department on claims requiring litigation.
• Other duties as assigned.

Essential Requirements:

• Bilingual (English/Spanish) required.
• 3+ year(s) of insurance claims experience, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem solving skills with the ability to interact with others in a professional, tactful, and sensitive manner.
• Ability to read, interpret and apply federal, state and local collections regulations.
• Detail oriented and organized with the ability to work in a fast paced environment, both independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.

Salary: $20.00 - $25.00 per hour + Bonus