Print Service Technician

Job Description

Job Description

Thomas Printworks is looking for a motivated, hands-on Print Service Technician to join our Phoenix, AZ team. If you’re a natural problem-solver who enjoys working with print equipment and learning new technology, this could be a great opportunity for you.

You will perform repairs, troubleshooting, and preventative maintenance on Thomas Printworks' internal production equipment as well as equipment located at customer sites.

We’re looking for someone with a positive, can-do attitude who takes pride in their work, learns quickly, and is willing to tackle whatever challenge comes their way. The ideal candidate is organized and efficient, can manage multiple priorities, and knows how to apply their technical knowledge to new and changing situations.

Duties

• Perform repairs on printing equipment such as plotters, inkjets, printers, and scanners.
• The majority of our printers are large format and are primarily manufactured by Canon (Plotwave) and HP (Pagewide and Design Jet).
• Perform regularly scheduled preventive maintenance on equipment both internally and externally.
• Perform all duties and requirements outlined in service contracts.
• Complete service reports for internal and external billable service calls.
• Coordinate and assist with the delivery of equipment to customer locations.
• Keep equipment service certifications current.
• Attend equipment training as required by the manufacturer.
• Ensure safety guidelines are followed.
• Provide outstanding customer service to clients.

Other Duties

• Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• High School diploma or equivalent (GED).
• Knowledge of office equipment repair and preventive maintenance
• Exceptional customer service skills
• Valid driver’s license
• Personal vehicle and required insurance coverage
• Clear driving record
• Computer proficiency and proficiency in several specific software packages
• Must have the ability to detect differences in colors and textures.
• Understand and follow basic verbal and written instructions.
• Lift and/or move up to 50 pounds; lifting, carrying, pushing, or pulling heavy objects up to 100 pounds with assistance.

*Some exposure to ink, chemicals, and paper used in printing operations

Thomas Printworks offers a competitive compensation package based on education and experience, plus excellent benefits that include the following:

• Comprehensive health benefits package
• Work/Life balance and wellness initiatives
• Employee Assistance Program
• Paid Time Off
• Employee Discounts
• 401(k) with company match
• Training

Our Values: To be an organization committed to continuous growth, profitability, and values, where our customers recommend us, our employees treasure us, and our peers admire us.

Thomas Printworks is an Equal Opportunity Employer. Employee applicant background checks and drug screening are required. We invite you to check out our website at to learn more about our company.