Business Operations Analyst

Overview Copyleaks is a leading AI text analysis platform empowering businesses and educational institutions to navigate the evolving landscape of genAI confidently. With an award-winning suite of AI-powered tools trusted by millions, Copyleaks provides AI governance, supports responsible AI adoption, safeguards intellectual property, and maintains academic integrity with comprehensive AI and plagiarism detection. Copyleaks achieved recognition on the Inc. 5000 list and has received awards for AI-driven technology and impact in education. The company has experienced significant growth and is expanding its enterprise and university user base, product development, and headcount. Business Operations Analyst Copyleaks is seeking a highly motivated, operationally savvy, and data‑driven Business Operations Analyst to join its growing Business Operations team. The analyst will use data analysis, problem-solving, project management, and a strategic mindset to assist in ideation and execution of the company’s most important initiatives. Responsibilities Create and maintain reports, dashboards, and KPI tracking systems in Salesforce. Analyze business processes and workflows to identify inefficiencies and recommend solutions. Collect, interpret, and visualize data to generate actionable insights. Collaborate with Sales team to respond to Requests for Proposals (RFPs). Collaborate with cross-functional teams to implement process improvements. Monitor business performance metrics and identify trends or anomalies. Lead or participate in special projects related to operational improvements. Qualifications Sales Operations Expertise: Oversee and streamline sales processes, ensuring efficiency and alignment with business goals. Provide data-driven insights to improve sales performance and operations. Salesforce Proficiency: Experience managing and optimizing Salesforce CRM to track and manage leads, opportunities, accounts, and sales performance. Ability to create reports, dashboards, and automation within Salesforce. Google Analytics Experience: Utilize Google Analytics to monitor sales and marketing performance, providing insights on user behavior, campaign effectiveness, and website traffic. Ability to interpret data to drive decisions. RFP Management: Respond to Requests for Proposals (RFPs) by preparing compelling, tailored responses, collaborating with cross-functional teams to ensure alignment with client needs and requirements. Cross-Functional Collaboration: Work closely with Sales, Marketing, and Product teams to align sales strategies and improve operational efficiency. Data Analysis and Reporting: Create and analyze sales performance reports, leveraging Salesforce and Google Analytics data to drive actionable insights and support strategic decision-making. Process Improvement: Identify and implement improvements in sales workflows, tools, and technologies to enhance team productivity and achieve sales targets. Bonus Points Analytical mindset with strong attention to detail. Salesforce and or GA certification Ability to work independently and prioritize multiple tasks. Excellent interpersonal skills to collaborate effectively across departments. Comfort with ambiguity and problem-solving in complex situations. Proactive approach to identifying operational challenges and opportunities. Other This is a hybrid position and candidate must be willing to commute to our office in Manhattan 3x per week You must have authorization to work in the USA. We do not provide work visa sponsorship for this position. #J-18808-Ljbffr DealHub Ltd