Journey Assistance Specialist

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

RoleOverview

We are seeking dependable, detail-oriented individuals who enjoy supporting customers, researching options, and keeping important arrangements organized.

As a Journey Assistance Specialist, you will help clients navigate the vacation planning process by providing destination information, reviewing available experiences, and assisting with travel reservations. Your focus will be on delivering responsive service while helping travelers prepare for their upcoming getaways.

This remote opportunity includes assisting with all-inclusive resorts, cruises, luxury accommodations, family vacations, couples retreats, group travel, and international destinations.

Key Responsibilities

• Respond to client inquiries and determine individual vacation requirements
• Gather information about travel dates, budgets, destinations, and special preferences
• Identify suitable accommodations, cruise sailings, and vacation experiences
• Research transportation, sightseeing tours, excursions, and additional services
• Compare supplier availability, pricing, and package features
• Present relevant vacation options and answer questions about available services
• Explain booking guidelines, payment policies, and reservation conditions
• Assist with arranging selected services through approved supplier systems
• Verify passenger information and review reservation confirmations
• Maintain accurate client files, booking documents, and itinerary records
• Monitor payment schedules, deadlines, and outstanding reservation details
• Provide follow-up support with routine changes and pre-departure questions

Qualifications

• Customer-focused attitude and professional communication skills
• Strong listening, organization, and problem-solving abilities
• Careful attention to accuracy and important details
• Comfortable researching information and evaluating multiple options
• Ability to manage priorities and complete tasks independently
• Reliable, adaptable, and willing to learn new procedures
• Basic computer proficiency and familiarity with online applications
• Comfortable communicating through email and digital platforms
• Willingness to learn supplier reservation technology
• Reliable internet connection and compatible computer or device
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another qualifying region

Training & Development

• Client assistance and vacation planning procedures
• Destination research and leisure travel education
• Resort, cruise, and vacation package knowledge
• Supplier booking systems and reservation workflows
• Travel documentation and booking verification
• Customer communication and follow-up techniques
• Industry certification opportunities
• Continued supplier education and professional mentorship

Opportunity Highlights

• Fully remote opportunity
• Flexible part-time or full-time scheduling
• No previous travel industry experience necessary
• Access to introductory training and ongoing support
• Professional supplier resources and booking tools
• Travel-related discounts and industry benefits where applicable
• Opportunities to strengthen customer service, research, and coordination skills
• Continued professional learning and development opportunities