Application Support Engineer - Bluebeam
Cloudious LLC
Job description
5 - 8 years' experience in an Application Support role (AMS) in Engineering domain (Application Maintenance and Support)
- Experience installing, configuring or supporting Microsoft Office, Bluebeam, Adobe and Engineering Applications.
- Strong troubleshooting skills across applications, databases, and hybrid cloud environments
- Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service
- Strong command of ITIL processes (Incident, Problem, Change, Knowledge Management)
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Issue tracking and reporting using tools
Technical Skills Required as mandatory (4+ skills from below):
- Bluebeam
- Adobe Suite
- Microsoft Office
- Autodesk Applications
- Bentley Applications
- Basics of SQL
- Basic understanding of CAD Applications
- HQMS
- Clarity
- Production Support Focus
Vacancy posted 3 days ago
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